Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EU roaming

How do i stop the £2 EU roaming charge. I don’t use it as i have plenty of wifi.

Why do you not listen

Iv just joined ee from bt iv upgraded my grangaughters phone (the bill is in my name) for Christmas and because its my grandaughters phone number on account they keep sending her text asking lots of questions about her new devise and similar things ...

Printing bill. I get the pdf but then what?

Extra charges

I have a small extra charge on my account and I don't know why. It says it's because of two calls, but I have unlimited minutes on my plan. Why would I have these extra charges?

How do I apply my F&F discount please

Hi everyone. Please can you advice how I apply my F&F discount to my line? It says it can only be done online.Many thanks

Credit checked for upgrading essential plan at end of term?

Hi, I have been with EE for 2 years now and my essential plan is due to end November 15th. when I log in, my status still says unable to upgrade (there is no outstanding bills).when will I be able to upgrade and are credit checks run for upgrading? I...

30% Friends and family

Any help would be appreciative here. I have two different 30% friends & family discount codes given to me by my friends and I’m due an upgrade however when trying to checkout on the selected contract of choice when I try to submit the code I get the ...

Resolved! Bill

How can i pay my bill now

Bill

I still owe £60 on my bill i get paid on the 26 November so I can pay the full amount then, i will phone up and pay with my bank card if that’s ok

Resolved! Contacting an Australian land line using my EE mobile phone, What are the costs

I have a friend in Queensland who is now resident in a care home their. He has a landline facility in his room. This means I can contact him using my UK mobile phone. what costs does this incur. I have unlimited calls and Texts with my EE FACILITY, B...