Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

re:bill increase

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and...

Samsung s23 contract

Hi, I just recently upgraded to Samsung s23 and it's been 4 days and my new contract new plan is not on my phone but my old plan is still appearing. As ee will be taking money for the old plan and not my new one. Does maybe someone know when my new c...

Upgrading

Hii have a upgrade anytime plan and looking to switch phones. If I decided to upgrade on the 1st march 2023 would I still be effected by the price increase that’s planned in for end of March (14.4%) I think it was or would it not be effected until 20...

This month's bill of £409 is simply too much to me. I just cannot manage for re

Where did I go wrong to incur such a huge bill? Normally i average £35 monthly. Pse explain and help me. I'm uk resident but temporarily in Ghana on health grounds for the past 10 months. I'll appreciate a help out of this deep hole. I'm 87yr old +...

Resolved! upgrade

hi I'm looking to upgrade my phones can I do this now

Credit report contract update

Hello, my SIM contract with EE expired in September and I signed a new one with them in October. However, my credit report with Credit Karma still shows that I have an expired contract. Who should I contact to have this updated? Would EE customer sup...

Resolved! Out of contract bill

If I choose not to upgrade my phone at end of contract does my monthly payment reduce as I assume I have paid for the handset during the 24month contract?

Phone upgrade

Hello so I am eligible for an upgrade to swap my phone in. It says working order. It’s an iPhone 12 the back glass is shattered and some cracks in the front. It’s works fine and doesn’t affect viewing. Is that ok to trade in?

Contract

I would like to change my number and my sim plan as my contract is due to finish

Resolved! Contract

Hello. Could you tell me when my contract is due for renewal please? I need to decrease costs with my latest phone.