Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15012 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25302 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 51513 Views
  • 55 replies
  • 13 Helpful

Bristol

Nesecito comunicarme con alguien de EE que hable español para que me allude con una solicitud de un móvil que hice en línea 

0********

Hi There, I have paid the outstanding balance for this month this morning, can you please cancel the suspension. I am in Ethiopia at the moment.  thank you  [mod edit: personal details removed from the forum]  

Argaw by Investigator
  • 241 Views
  • 1 replies
  • 0 Helpful

Resolved! Contract

Hi I have 2 mobile phone contracts in my ex daughter in laws name,, because she as debt collectors knocking my door I’ve gone mad, she’s threatening to cancel my contracts,, can she do this I’m the bill payer to both phonez

Early release from contract

Hi. I have 5 months of my contract remaining… but would like to move to another provider. How much do I have to pay to EE to end the contract early ?

Br56 by Visitor
  • 276 Views
  • 1 replies
  • 2 Helpful

Upgrade

Why did they say to me if I get a sim only for 3 month I can have a handset upgrade 6 months later still not aloud an upgrade why is that