Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Cancellation fee

Hi.My early cancellation fee is £98. Does this include the outstanding bill. And when would my contract end we pay a month ahead?Thanks

Resolved! I want to go sim only

What number do I call to go sim only

Resolved! Increase my spend cap

How do I increase my spend cap?

Delinquent account on my credit report

Hi I cannot find a way to dispute an ee account that is attached to address that I lived at 10 years ago was opened 4 years ago in my name has a £40 balance and is damaging my credit score can anyone help with this thanks

Sim only

I've just seen a sim only deal better than the one I was offered on Friday can I ask to change too the other offer

Bills can I have my last bill . I can't see it . I think am over charged ?

Cut down costs

Resolved! Number

My contract has currently finished with yourselves and I want to swap to sim only with you, Can I keep the same number?. If so do I just go through the checkout as it automatically adding the sim I require as it states the number on there of my accou...

Resolved! If I update my current sim only deal to a new one will I keep the same number

Can you actually talk to customer service now?

The staff at the local branch were playing Fifa in store and seemed unable or unwilling to help with an issue.... I am unable to speak to anyone on the phone. Paying over £2000 per year for the family's phone contracts and there seems to be zero cust...