Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New account but keep number

Hi, my son is now working so I want him to have his mobile phone contract. I just don't want to be paying for his phone anymore lol. Can he take out his own contract but keep his ee number that's on my account?

Re: Roaming Dubai

Went to Dubai earlier in nov for our last holiday ( heath issues) and saving up for a long time and clicked text for6.85 a day offer at airport on arriving from EE.Allegedly, the Text didn’t go through and I went to bed thinking all was ok but, rec...

Contract

Hi I would like to change a contract as my contract has ended I’m currently abroad and it’s difficult to call please advise.

Is this a scam

I received a call stating their from EE FOR A UPGRADE FROM THIS NUMBER IS THIS RIGHT? 01432667306

Re: Billing

Sorry I mean pay the bills change the date from 9th to 19th please

Declined credit

I ordered a new phone yesterday and got declined credit but I have a perfect credit score 999/999 on Experian and 1000/1000 with clear score. How can I fix this?

Upgrade sim only

HeyooI am with EE from ages now and I have to do new upgrade. My phone is on really good condition so I wanted to do sim only. Is that mean I'll still keep the same hone number? Because I am not looking forward to change it. Bdway... Why you have st...

Upgrade without working phone

My phone is not fully working and I want to upgrade early, website is asking for a SMS pin authorization. My phone does not read sim anymore so it is not possible. Any other way to upgrade?

Money has been taken 2 times

I’ve payed my bill on 28th manually, and and again it’s been taken today, which is 2nd.

Change package

Hi I'm living in Thailand now and my contract has data but my data is useless here so I'm paying for something I can't use. I only use wifi so I would like to change my package/contract to either lower my bill so I'm not paying for data at all anymor...