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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59675 Views
  • 69 replies
  • 14 Helpful

Change Contract

I am currently a student and have the iPhone 14 Pro with the Unlimited data bundle. I had a steady job at first and wasn’t worried about the price however this has since changed. I do not want to change phone however I find the unlimited data a bit t...

Card payment failed

Hello I have a new card as my previous card has expired I have tried so many times to add my new card which works everywhere but it keeps saying payment failed please help me with this 

Aishax1 by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Unrecognised call charge

Hi, I have been charged 19p on my May and June bills for a call that I did not make. 08444 994 686. Google reports this as a dangerous number. How do I get this refunded and the number blocked?

Final Bill

My Bill date is from 4/06/23 to 3/07/23 however my contract ended with EE on 06/06/23. I have received a final bill of £76.25 which is more than I was ever paying. My 24-month contract ended months ago. Please can someone advise me on the reason for ...

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