End of contract

Kev296
Visitor

My 24 month contract has ended but my bill has not reduced is there a reason

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Kev296 

Because your contract is fixed and all that has ended is your minimum contract term. After theee months your contract will be discounted by 10%. 

https://ee.co.uk/help/profile/leaving-ee/end-of-contract-notification-and-out-of-contract-discount

Or you can upgrade, change to sim only.,

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.