About upgrade fee

[chg1282002]

If I pay my upgrade fee and do I keep my phone or have to send it back to EE ? And what happen the upgrade fee do EE take off my money first or wait until when they shipping the phone out ? I m bit confuse , Would like to upgrade iPhone 15 Pro Max ! 

[Leanne_T · Accepted solution]

Hi @chg1282002 

Thanks for coming here. 

You can keep the phone if you upgrade and pay the early upgrade fee, this would be paid when the order is placed. 

Leanne.

[chg1282002]

So that mean after placed ordered at the same time EE will take off the upgrade fee ? Pre order also same ? I thought it may after when placed ordered and when they delivery the phone then EE will take off early upgrade fee ? 

[Leanne_T]

Hi @chg1282002 

You make the payment when you place the order this is taken straight away. 

Leanne.

[chg1282002]

Will have a look later . 

[Leanne_T]

No problem @chg1282002 

Leanne 🙂