Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 71474 Views
  • 73 replies
  • 15 Helpful

Really bad service

I have never seen bad service like this EE service. I called today twice and they hung up on me. I called again, and after 30 minutes of talking, they hung up again. Network problems you will really suffer from, and problems from customer service. I ...

Aminali by • Visitor
  • 477 Views
  • 1 replies
  • 0 Helpful

Scam phone call

Today I was called by EE in theory offering me reduction on my bill to £21 I'm presuming this was a scam 

Missie16 by • Visitor
  • 812 Views
  • 3 replies
  • 1 Helpful

Renewal of my EE sim only contract notification

I was not a happy person when I read this email message from EE.  It basically increased my monthly payment substantially unless I logged in to my account and chose a different package!It most definitely was not the best nor the cheapest package for ...

contract

hi, could you please inform which day next month my contract ends? i also would like to stop once is finished.

jvmainuk by • Visitor
  • 406 Views
  • 1 replies
  • 1 Helpful

Overcharged on bill

Hello ive just got my bill saying I've been charged 50.94 on my mobile broadband but I've always had a lock on it since I've been with u too make sure that doesn't happen so how can I have been charged nearly 25 or so 

Jazzyjojo by • Investigator
  • 994 Views
  • 8 replies
  • 2 Helpful

Can i find call history for May?

HI I'm trying to find my call history for May (incoming call) - is there a way i can view this online? as i need to screen shot it for a court case! I think it might have been deleted by accident on my phone, so is there a way of getting it back?

Mazzmazz by • Visitor
  • 548 Views
  • 2 replies
  • 1 Helpful

Upgrade

Interested in good as new upgrade .as I've been a customer for years .will you waive the 50 deposit Louise

Loulou55 by • Visitor
  • 373 Views
  • 1 replies
  • 0 Helpful