Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Watch

How to contract ultra watch

Bills

Am on contract with ee and I don't know why my charges for this month is higher than last month with £8 difference, Last month I paid 21.86 and in Oct I paid £29.86 WHY?

Not Eligible for Upgrade

I did a SIM swap a week or so ago from eSIM to physical in readiness for the new iPhone and since doing so MyEE it says I am not eligible to upgrade although I was previously. It's not limited to my account and is doing the same on my partner account...

Refuse delivery?

I upgraded my contract over the weekend in order to get a Pixel 7. The phone was not delivered today as DPD had an 'unplanned incident'. This has caused me to reconsider and I no longer want the upgrade as I've also checked the costs and am surprised...

Uncanel my contract

Hi there I phone up a week ago to cancel my contract but I got new phone that take EE so I would be happy to keep my contract going

I wish to cancel one of the mobiles on my ee contract following a bereavement

Cannot upgrade online

Why can I not upgrade online anymore. The queues are horrific and this would solve all my ptoblems but for some reason you cannot upgrade online anymore. Whats going on EE?

Leave ee

I would like you to cancel my contract it is up and send me the final bill as so as possible I will not be using ee any longer

How do I take off my roaming charge now I’m back in the uk

EE Ripping off Loyal Customers

Been with EE for over 20 years and a new customer has far better offers than i can get in an upgrade, thanks for repaying the loyalty EE, anyone able to justify this?Looking forward to the next 20 years with another provider!