Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Apple watch tarrif

Can I link a apple watch tariff to my pay and go number

Resolved! Monthly Bill

Hi There Do you know how I get EE to send me my monthly bills by email , as I cannot seem to download them on the website anymore ? Thanks Will

Resolved! Phone number transfer

HiHopefully I can explain this well enough.I have 3 mobile phone contracts with EE one of which is now out of contract, would it be possible to swap numbers around?I basically want a number that is still in contact swapped with the contract that is n...

Re: Phones been cut off

EE are unhelpful and patronising. They have cut off my phone after I've been with them for a month due to DD not working (I did give them all the bank details at the time I opened account). I have been online and paid the monthly fee that was owed bu...

How much data I have and how much do I use in a month

How much data do I have with my contract??How much data do I use in a month

Can’t change billing details

I’m unable to change my billing details as I am not the ‘account holder’, I can only do a one off payment and anything else the app and website just tell me to speak to the account holder.However, I’ve been removed from the account holders side so th...

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Resolved! End of contract options

I'm repeating the post I added onto another members question as I see it has been marked solved so here goesI come to the end of my contract in 2 months time. I have the iphone 12 max pro coupled to an apple watch 6. This combination works well for...

Resolved! Terminating my contract

Hi I am leaving ee, I have 17 months left at £35.20,my question is how do I work out finel bill, when I phoned to say I was leaving I was told I would need to pay £563 but my bill has turned up and is £579 with no extra charges, and also unable to ph...

Itemised billing

Hello- can you please confirm whether I have itemised billing, if yes, how can I check this and where can I locate the outbound and inbound calls from July 2022- September 2022. If I don’t have itemised billing then how can I obtain the itemised bill...