Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contact

Hi how do I find when my contact is up

Third Party Fraud

I have just logged onto my online account and it’s showing I’ve paid my bill as requested when I rang, I paid the amount it automated requested. As my phone wasn’t reconnected at any point I went online to check my payment had been accepted which it ...

Resolved! Insurance claim

I'd like to a claim

Billing

I have upgraded from my Samsung S21+ 5g to the new Z Flip with EE and no upfront cost. The monthly billing would have been £76 per month, but I agreed to send my S21+ 5g back for a reduction in my new bill, making it £60 per month for 24 months. All ...

Why isn’t my payment being accepted?

Whenever I try to pay for my monthly plan, the payment is not accepted. Why is this happening?

Phone not conducive to my disability

I was offered a new phone last july at end of contract, the pixel 5, but I find it very difficult to use with my disabilities so I tried to go back to my old phone, Samsung which was much easier. But it goes so slowly that I can't play a game on it. ...

Scam - contract made

Hi, I have received documents from EE for doing a contract which I have never done. A third party company proposed to me with a contract and I canceled it with them later. Now EE says that I have a contract with them which I don't even know the phon...

Contract ending in one week. Not sure what happens next

Hi,my SIM only 24 months contracts ends next week. I remember EE sent me a message two years ago when my contract back then was ending. This time I haven't received anythingif I don't do anything (change anything) I'm not in contract anymore and it's...

i can’t get in touch?

Hii can call people but all my data has been stopped. I thought i’d been suspended but when i go to pay my bill it doesn’t allow me to ring 150 or any other payment line/customer service, or to even log on to my EE to pay?anybody know what is going o...

Regrade

Why do you have to be 6 months into a sim only contract to upgrade? Why can’t you do it anytime