Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Well am wanting to know if i can get a contact out with yourselfs

Wanting to know if I can get a contact out for myself

Upgrade options

Hello I am trying to upgrade my phone and look at the different phones and plans but not being able to access this information as each time I go to upgrade mobile, I am getting the message come up “Sorry, you can’t upgrade this device just yet”. Whic...

First bill nearly double

I got my IPhone 11 Pro Max delivered on Sept 24th. I had been on a pay as you go sim after my last contract expired in 2021. I have had my first bill taken today and it’s £153?! My contract is £77. I’ve had a look on my bill and it says £151 for the ...

Sun paying

How do I add a card to Thai account to pay

Lost phone

I have lost my phone for two days now and I'm not sure what I can do can anyone help?

Billing

Hello there, my contract ended in May 2022 and I’ve just noticed that I’m still paying the same bill price! surely it should drop down to some only as device has been paid!