Moved to sim only contract but my bill seemed wrong

Imogeny
Visitor

‎03-09-2023 06:36 PM

Hi, 

I moved to a sun only contract on the 24th August 2023, however on the 1st September I was billed the amount of my old phone contract. I just want to check as to why that is? I also don’t want this to happen again for October. I have tried calling but not managed to speak to anyone. Thank you 

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XRaySpeX
EE Community Star
EE Community Star

‎03-09-2023 07:04 PM

When did your phone contract reach its min. term? You are charged for your phone contract up to end of its min. term before your SIM-Only contract kicks in.

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