Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Overdue upgrade

I have logged in to my account and see that I am overdue an upgrade by 214 days. My payments have remained the same. Should my payments have decreased since I paid off my device?

Resolved! Regarding default account

I want to remove default off ee account from my credit report by clearing outstanding balance

Direct debit

You are reproaching me for non payment when you at EE never set it up in the first place please call xxxxxxxxxxx to sort out your mess [Mod edit: Please do not post phone numbers on the public board. Thanks!]

No ee network cant connect to wifi...

Resolved! Leaving EE

I need to leave EE. I have another provider already as well - but I now want to leave EE completely but take my present number to the other provider. Are there any charges?

Resolved! Cancelled

I phoned and cancelled my contract on 3rd May, (I am due to leave the country on 24th May to work), I requested confirmation of the cancellation and was informed that I would receive E mail confirmation in 24 hrs. I still have not received any confir...

Query about bill

Read moreHi Actually I am a new member with EE and I have got sim+phone contract. My 1 month is completed but I am unable to see the bill in the app. How can I check my bill so that I can pay?Many thanks.Hi Actually I am a new member with EE and I ha...

Can ee remove any costs

Can ee cancel the tablet on my account as it now out if contract

Resolved! Bill

Hi. i want to know how much is left on my phone contract to pay off and Apple Watch

Resolved! Upgrade

Hi,I received a message yesterday notifying me that my price plan will increase from 31st March in line with inflation. I’m due an upgrade and would like to seek confirmation that the price plans I’m viewing on my account will also be incurring an in...