Account suspended and can’t see how much my bill is

Sarahd1101 · ‎28-06-2023

Hi

I am unable to see how much my bill is due to account being suspended so made a payment that should roughly cover the amount and still suspended.

I can’t use my phone to text or contact ee for a billing amount,can anyone advise me please.

sarah

Chris_B · ‎29-06-2023

@Sarahd1101 If you have paid enough to cover the bill it’ll take up to 24 hours before you get a working signal again. It’s probably best to call customer services to check you have paid enough or you’ll be waiting for ever.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎29-06-2023

@Sarahd1101 If you have paid enough to cover the bill it’ll take up to 24 hours before you get a working signal again. It’s probably best to call customer services to check you have paid enough or you’ll be waiting for ever.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Iskuroon · ‎05-09-2023

It wasn’t working my app to see my bills I am sorry

Katie_B · ‎05-09-2023

Hi @Iskuroon.

Welcome to the community.

What version of the app do you have?

Are you able to log in to your My EE online OK?

Katie