Account suspended and can’t see how much my bill is

Sarahd1101 · ‎28-06-2023

Hi

I am unable to see how much my bill is due to account being suspended so made a payment that should roughly cover the amount and still suspended.

I can’t use my phone to text or contact ee for a billing amount,can anyone advise me please.

sarah

Chris_B · ‎29-06-2023

@Sarahd1101 If you have paid enough to cover the bill it’ll take up to 24 hours before you get a working signal again. It’s probably best to call customer services to check you have paid enough or you’ll be waiting for ever.

View solution in original post

Chris_B · ‎29-06-2023

@Sarahd1101 If you have paid enough to cover the bill it’ll take up to 24 hours before you get a working signal again. It’s probably best to call customer services to check you have paid enough or you’ll be waiting for ever.

Iskuroon · ‎05-09-2023

It wasn’t working my app to see my bills I am sorry

Katie_B · ‎05-09-2023

Hi @Iskuroon.

Welcome to the community.

What version of the app do you have?

Are you able to log in to your My EE online OK?

Katie