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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14218 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24796 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49644 Views
  • 55 replies
  • 13 Helpful

Invoicing

I have rwo accounts and want them to be separately invoiced. EE have merged them both and there is now one invoice but I require 2 separate invoices. 

5ha5 by • Visitor
  • 287 Views
  • 1 replies
  • 1 Helpful

What a thoroughly lovely staff member you have

Hi,I would like to praise a member of your staff who has completely blown me away with his helpfulness and basically caring nature.I would give him 100/100 for his customer service. I was stressed, he knows why, but he really did help me. At the end ...

Friends and Family

Hi  I have 2 phones on my account and currently have friends and family discount applied to one of the phones. I've received another code from a friend for the 2nd phone but when I enter it at checkout its saying it's invalid. Am I only able to have ...

Upgrade

Hi, I am trying to upgrade online and it won’t allow me to? It says the account holder has to log in however I am the account holder. Thanks 

Soph41 by • Visitor
  • 255 Views
  • 1 replies
  • 0 Helpful

Suspending number

My daughter is in Australia and doesn't use her ee SIM, can I suspend it in my account as I'm paying £11 a month for her. I have 2 other Sims on the family plan? 

Xodale by • Visitor
  • 472 Views
  • 1 replies
  • 2 Helpful

Need help with billing

Hi, I have paid my bill but I’m not getting any signal with my phone. I was just wondering how long it’ll take before it comes back on.

Difficulty in paying

Due to the cost of living, increased mortgage payments and heating bills I can no longer afford to pay £62 a month for my hub. Is there anyway this can be lowered

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