05-09-2023 03:26 PM
Hi All
I am trying to purchase a game on the XBOX for my son for £64.99. But the option to pay with EE (my mobile number) is greyed out. I thought this was due to my spend cap being £50 so i removed the spend cap about 2 hours ago but its still greyed out I have bought XBOX games before in the past with no issue.
I never have any problems paying my bill, due to my income, so does anyone know why this greyed out ? I have already have about £80 of other extra charges this month, has that something to do with it or is there a maximum amount you can use in one purchase?
I have tried calling customer services but cant seem to get through at the moment.
Cheers!
Solved! See the answer below or view the solution in context.
05-09-2023 05:15 PM
Hi @nigel741,
Welcome to the EE Community. 🙂
Sorry, the maximum transaction value for charge to bill services is £40.
James
05-09-2023 05:15 PM
Hi @nigel741,
Welcome to the EE Community. 🙂
Sorry, the maximum transaction value for charge to bill services is £40.
James
05-09-2023 05:46 PM
Thank you James that explains it! I bought Planet Coaster and that was only 39.99 so that's why it went through last time I bought a game.
05-09-2023 05:53 PM
No problem @nigel741 🙂
James