Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Incorrect phone registered leading to delayed upgrade

I got a pixel 4 plan but during the course of my plan,after about a year or more,my pixel 4 broke and I put my SIM into an old Pixel 3. Now EE have changed my plan details to a year later which means my upgrade has now been delayed by over a year...a...

Tablet plan

I wish to cancel my tablet subscription.

Need Apple 14 pro

Need new contact

Online payment not working

I’m trying to pay my phone bill online but every time I go to checkout it just tells me “Sorry something went wrong, we couldn’t process your payment” I’ve tried 4 times now and there’s nothing wrong with my card

billing payment

I have just had a bill through for payment of 49 but l only paid phone bill on the 7th of this month and will l get cut off

Resolved! Can

Hello I want to cancel my contract can you please cancel my contract please I know I have 2 weeks time to cancel

When is my contract over as i have just paid my last payment

I have just payed my last payment on my contract, when will my contract end ?

I still receive my bill notifications on my old email address

I’ve updated my account email address and my preferred contact email address in my profile yet I’m still receiving my email notifications (such as notices that I have a new bill) at my old email address. How can I get EE to send all my notifications ...

Picture messages

Hi.I’ve noticed On my up coming bill for this month that I have been charged for 3 x picture messages but I haven’t sent any photos by text message. I tried to open the link to see the he numbers I was supposed to send them to but it keeps coming up ...

Payment

Hey !