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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60580 Views
  • 69 replies
  • 14 Helpful

Not receiving previous phone

Hi as part of new contract I’ve sent my previous phone. I’ve received a mg today that this will now be cancelled as EE have not received my phone. I have the post office receipt and confirmation it was received by EE last week. Why am I receiving the...

Shivkav by • Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

Resolved! Leaving EE

I am sure my contract for two phones is finished and I don’t want it carrying on. Please advise how to stop the contract 

Jana14 by • Visitor
  • 465 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Hi can I please cancel my paper billing that's sent to me please 

PF1979 by • Explorer
  • 414 Views
  • 2 replies
  • 1 Helpful

Contract

I was told on Wednesday that my sim only upgrade would be £10. I have just checked on my EE and it is saying that my bill will be £16.67 a month + vat

Chris8591 by • Investigator
  • 327 Views
  • 1 replies
  • 0 Helpful

Tryinf to trade in

Hello. I want to upgrade but it says I already have an offer applied to my account when I don't! I wanted to trade in my old phone and get £18 a month off 

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