Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61329 Views
  • 69 replies
  • 14 Helpful

Resolved! Account info

When will app be back I am trying to gift data and can’t get logged in I cannnot check my bill also

Phone number missing from our account

Hi..  I was just trying to gift data to a number on our account  (all are on pay monthly contract not business)  and its vanished.. it's my daughters number and weve never had this issue ever before.. any ideas?

Cant pay my bill!

You've cut me off and now I cannot pay my bill. I've tried to pay it but I cant call you or text you and I cant pay it online. 

GemnTifa by Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

Resolved! Credit from final bill

Hi I left EE mobile + broadband and says I am in credit of -£33.39 and -£4.51 respectively  but doesn’t say how or when they will refund me. Do you know please? Thanks 

Lisac3 by Explorer
  • 526 Views
  • 2 replies
  • 1 Helpful