Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change ownership

I've just been advised by live chat that if I change ownership of a contract my friends and family discount will stay on there. They also said the new owner could upgrade straight away which contradicts this forum, can you confirm which is correct pl...

Phone in another name

Hi there need to upgrade my contract buy my phone is in my Grandads name. Unfortunately my grandad has passed away. On the app it is telling me I can’t upgrade early as I am not the person who’s name the phone is in.

Billing

How can I receive itemised paper billing posted to my address please..?

EE Employee Discounts

When upgrading online I input my Discount code from EE Employee Discounts and get the error :This code is not valid with your current selection. Please make sure you meet all the conditions of this promotion.Someone in sales advised I need to fill in...

Resolved! Cancel my sim only contract

I need to cancel my sim.only contract

Adding a number to ee account

Hi I would like to add my other son to my account he already has a ee sim card

Incorrect billed

Greetings I have been incorrectly billed please can anyone help me out

upgrade not clear

i currently have a sim only offer on my account im trying to get however the information isnt clear/transparent.ive tried to do the upgrade by logging into myee> start upgrade>sim only> clicked on the deali got a deal showing £18 for 24m for unlimite...

My tariffs are set to the wrong number

I have two numbers on my account and the tariffs are set to the wrong numbers. Can this be resolved on the app or will I have to call EE?

Tarif

Can i change my tarif anytime?