Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Always overcharging me on fix contract. Also fake real minutes and gigas pac

I have paid a few over charges and never queried them. But in this cost of living crisis, it's unfair tht EE would be ripping of loyal customers

Universal Credit

I am in receipt of Universal Credit and have just read a newspaper article regarding some mobile suppliers providing reduced tariffs for those on Universal, does this include EE?

Does the "Add device to account" upgrade work as I think it does?

I have a SIM Only plan right now, but i've been looking into getting a new phone and I saw the option to "Add this device to my account".The way I have it as I think it works in my head goes as follows. I keep my current SIM plan, and simply add what...

New increases

Resolved! Why my bill is high

Cancelling a device

Has anyone had problems cancelling a device? I've rung 3 times so far and still have the device on my account. Telephone calls don't seem to be working - anyone got any suggestions as to where to go next?

Re: Bill

Mine is exactly the same!! I cannot wait to end my contract never ever ever using EE and advising everyone I speak to the same. how dare they charge more than our original amount. A bit more yes, but it’s almost 50% more. I can actually get a new con...

Charged for a plan I don’t have

So I had a PAYG sim then realised it’s restricted to 4G so I bought a £31 a month sim plan… I then got a call off EE saying they can do me the same plan but unlimited everything at 30% off so £21 a month and keep the original PAYG number. So I agreed...

Missold phone

I went in store today asking to upgrade my phone to iPhone 14 Pro Max and showed them deals I’d found on my EE App and on the O2 website (my partner has a phone contract with them) and they were all a lot cheaper than what they claimed they was able ...

The Life Events Team

Hi. Earlier, I had sent an email to the EE Life Events team, advising them I was a vulnerable customer of theirs, with autism, learning difficulties and also depression. I had attached evidence from my GP of this, and they came back to me saying that...