Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancelled contract - no update

I cancelled my order and contract in the EE store on Saturday but it hasn't updated on my account and I haven't received a confirmation that the device has been received by EE, I never actually had the phone as it was out for delivery when I cancelle...

Resolved! No Contract - No Leaving Fee ?

Hi allSo, not sure about this but thought I would check as you guys or EE staff may be able to help.I had two mobiles provided via third party to my business which unfortunately closed. I had the devices placed into my own name.However, Times are har...

Resolved! I was robbed !!!!!

I had to pay £ 74 for my bill and I have to pay £ 14 every month !!!

Close account

Hi,I haven’t been able to use my phone for the past 12 months as you can see from the usage. How much would it cost to close my account?

Card billing address

Hello! I tried to pay my monthly payment GB with my Chilean Bank Account (Santander Bank) but when I tried to add 'Chile' it does not appears. What should I do? thank you