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Upgrade

Sammy2492
Explorer

‎05-09-2023 11:31 AM

Hello, 

 

my upgrade is due in November and last time I logged on inad the option to upgrade early and pay a fee, however when I have gone to do this this morning, the option to upgrade has gone? Why is this? 

also when I looked at the upgrade deals  there are better deals to get a new plan than there are to upgrade? 

can someone advise? 

thanks

sammy 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎05-09-2023 01:45 PM

Hi @Sammy2492 

Thanks for coming here. 

Can you text UP to 150 and let me know the full reply? 

Leanne 🙂

0 Helpful
Sammy2492
Explorer

‎05-09-2023 02:07 PM

Hi, 

 

yes, it just says: sorry we cannot process your request, please try again a little later. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sammy2492

‎05-09-2023 02:11 PM

Thanks for trying @Sammy2492 

Please give us a call on 150 and the team can look into the upgrade options for you 🙂

Leanne.

0 Helpful