NHS Discount

FnxBst · ‎29-08-2023

I would kindly like to understand why I was told one thing by a EE retail employee then find out that it’s not true while browsing the website? At the point of purchase, I asked about how I could apply an NHS discount to my contract, to which the employee replied “Don’t worry you don’t have to do it now, you could do it any time afterwards” I didn’t even think twice since I was confident that they wouldn’t spread misinformation about such a crucial aspect of the contract. It’s just upsetting that such a practice would be used in order to make quick sales.

XRaySpeX · ‎29-08-2023

Discount codes may be applied by calling CS within 30 days of purchase if it wasn't at PoS when buying a new contract or upgrading. They cannot be applied mid-term.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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FnxBst · ‎29-08-2023

I’m not entirely sure what the use of this reply was, as it is evident by my post that I am already aware of the real terms and conditions of the discount after the fact…

Leanne_T · ‎29-08-2023

Hi @FnxBst

I am sorry you were advised this in store.

You can find full details in the Perks, Discounts & Customer Benefits, Help page.

Leanne.