How do I downgrade my EE sim only phone. Contract expired.

[Schockwave · Accepted solution]

Hello @MJBFCOTT ,

Welcome to the community,

If your minimum term has ended, then just click on upgrade, and you should be able to change to a cheaper sim contract or speak to customer service and they can take a look for you. 

[MJBFCOTT]

Thanks...I tried that but didn't get anywhere. I've also had them ring
back twice and then not talk.

I'll try again.

[Schockwave]

@MJBFCOTT , when ringing customer service press option 2 will get you through to one of the staff, that is what I do and always get someone on the phone.

[MJBFCOTT]

yeah... online with them now.