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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13807 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24518 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48872 Views
  • 55 replies
  • 13 Helpful

EE Perk code not working

I have the option to upgrade at anytime, it costs £100.00 to upgrade to the Samsung Z Fold 4, it will cost £100 a month.I applied my 20% perk code and it gives the message "Coupon is not applied due to invalid coupon code provided".Please explain

DD669 by • Investigator
  • 350 Views
  • 3 replies
  • 0 Helpful

Payment date

Hi my bill was due out today I can’t pay until the 20th how do I do this so I don’t get a bad credit mark? 

Military discount

With the 20% Military discount on a monthly contract, does the discount come off the monthly cost or just the upfront cost?Thanks 

Resolved! Unable to apply F&F discount to upgrade.

Hello everyone,I’m facing a bizarre issue. A friend of mine who works at EE provided me with her FandF discount code as I was looking at upgrading to the new iPhone 14 Pro. However, when I put the desired package in the basket and try to apply the di...

Contract

Hi, my contract has ended so it says I can upgrade. Am I at a point where I own my device? And can reduce my contract payment. I am going on Mat leave and keen to make savings where possible. What options do I have? Thanks, Ruth 

Passeport copy made in store at pick up

Hi Guys, i stopped at an EE located in Stratford - Westfield mall in London to get a replacement card. Amazing customer service from a team very much understaffed. i had my passeport but was surprised that they took it away to scan it and make a copy...

Additional lines

Hello. Two situations to ask: I had two lines after credit check for SIM only and was able to add pixel 6a phone to this , straight from get go new customer but none of this having to wait 3 months to build up internal score with EE.....So this shows...

pgm671 by • Contributor
  • 403 Views
  • 3 replies
  • 0 Helpful

Re: Start conversation

Hello, I can’t use my 4g internet for 2 days. when I go to my eE account, there is a notice of unpaid bill but I paid my monthly package a few days ago. Can you please tell me what is it? I have received 2 phone calls from EE call center for marketin...

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