Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15892 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25998 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53422 Views
  • 55 replies
  • 13 Helpful

Re: Contract end date

Ime trying to find my contract end date can't see it anywhere!!! EE data coverage goes off all the time sometimes hour at a time terrible network..

Total cost today

I've recently been given my order confirmation for my 24 month pay monthly plan and it has a total cost today of £50. Will this be taken out on my first bill day? Or will be taken out today? Thank you!!

Alx64bc by Visitor
  • 284 Views
  • 1 replies
  • 1 Helpful

upgrade

i’m looking to get the best deal, had a look at some other companies and they seem to have better deald

Upfront deposit not refunded

I took a contract phone in December 2021, I paid 100£ as deposit was told it will be refunded after 6 months. I am still waiting for this refund. Any help?

Jijiri by Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful