Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Payment

Good afternoon.i will like to ask about options regarding my bill

Useless and Avoid!

Well, tonight will be the 10th time I'm having to call 150 to try and sort my account out after getting a bill for £230 for three accounts I don't have. I tried to upgrade three weeks ago and its been hell ever since.The stores are as helpful as a ch...

Resolved! Account holder

Hi therei am the account holder for my EE account but it doesn’t actually recognise myself as the account holder??how do I solve this??

Moved abroad

I have just recently moved to Belgium. As we are out of the EU the roaming charges are racking up! Can I switch to an international SIM card or is there a way to keep my number? What do I do about my EE contract? Does it have to be terminated?

Playstation

Trying to use my playstation store to get a game on my EE account but saying it's to large payment how could I change it to make the payment go through

Money taken from account - declined

Hi my money was debited last night and said you wanted more details - then I get an email today saying declined and there no sign of my money being returned. There’s no one to speak with it’s all automated so going around in circles. This isn’t on at...

Upgradation amendment

I have requested for upgrading my plan with pre ordering Galaxy S23 Ultra, now I want to make a change; cancel the insurance cost £14 a month. Is it possible?

Unable to get early upgrade, view plans or get an additional phone

I lost my phone and need a new one even though I'm in the middle of my current contract. I'm not yet eligible for a standard upgrade(which is understandable). I would however like to get an early upgrade. I clicked the link in the upgrade section to ...

Contract papers

Hello actually you sent my phone contract paper on my previous address and they repost my papers so i want to change my new address and get copy on my phone online. How can i get?

Upgrade

Ive got a EE plan where I could upgrade at anytime as long as I return my old phone. Until today there was loads of offers, 20% discounts and so on. Today (the day that im actually free to upgrade my contract without returning my old phone) all this ...