Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How do i update EE when i move house

I am wanting to give EE a change of address. How do I do this

Transferring a number

Hello, I’ve just ordered a new sim & phone plan, but I want to keep my current number. How do I do this? I am currently a customer of EE. Also, do I need to cancel my sim only plan or will it cancel automatically??

Resolved! To call 011 how much is costing me

About bill

Why did you over charge me?

Resolved! Disappointed

The site has been down for days now and it's the only convenient way I can pay my bill which is now overdue which I don't like. Made a special trip in my lunch break today into store, only to be told, couldn't help as 20 mins minimum wait. Waste of e...

Breakdown of cost

Good morning EE, can you breakdown the costs on my account for each number on this account please.

Resolved! End my contract

Hi there what would the charge be to end my contract now

Returning phone that we are being billed for.

I have been sent a bill for a phone that I am returning. This was put on hold as we were on holiday. We now want the bag to be sent so that we can return the phone….go to the EE shop and buy a new one. The one we are returning is faulty.

Resolved! Changing my sim only plan

Im currently on a 25gig data plan for 2 year contract. If I want to get a plan lower than what I got now before the end of my contract, how much do I need to pay for it?

Resolved! New sim only deal

Hi all, I hope you can help me a little here.I am looking at an upgrade for a sim only deal and it’s showing the monthly cost to be roughly £16 and it was £32. However, there is the yellow bar above the deal saying 3 months at half price. It is for 2...