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Contract and billing

gulshan
Visitor

‎17-07-2023 08:42 PM

My watch Contract has been finished last Month I have forgot to inform EE to cancel my contract and I haven’t received any Email are text message about my contract ended up this month something like that now I contacted EE customer service. They are telling you have to pay one more month bill and after that you’re contract has been cancelled and this money is not refundable. And costumer service guys are talking rudely I’m not happy with EE thank you.

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎17-07-2023 09:26 PM

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)