I recently placed an order online for a monthly contract with handset and everything went through fine online - then next day I had a message asking me to contact the customer services team. I needed to verify a few things as a new customer to EE - and was asked to go into branch with ID to verify my identity.
I did that two days ago and, having spoken to someone with the CS team a few hours after being in branch, I was assured the checked had gone through okay and I’d hear an update soon.
How long is the order left with the fraud team after ID verification? If I check my order status using the order ref number, it doesn’t show anything.
I’m in a bit of a quandary as I have the shipping address for my dad’s as I am back with him and hadn’t anticipated this kind of delay coming up and will soon be going back home which is over 100 miles away. I’ve seen a few posts on the forums that show the fraud team may not hand the order back for a significant amount of time meaning I won’t be able to sign for the handset or even pick it up for two months when I come back. The other issue here being that I am in need of a working phone and sim that has network covering where I live…
Sorry for the lengthy post - and help would be gratefully relieved.
