Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My bill

Hello I’m a month late in my phone bill due to me losing my bank cards I do apologise I always try make it in time with my contract I’ve now got my new bank cards and tryna pay the outstanding bill but it will not let me

Bill

Resolved! How do I cancel my account it was set up by BT

Can somebody please help me to cancel my account it was set up By BT don't like EE.Thanks ..

Resolved! How do i take of barring

How can i take off barring on my sccount ??

Resolved! Charged £4.99 on my bill no explanation

I accidentally sent a picture message and was billed 83p which was listed but also received another charge of £4.99 without any explanation of what this charge is for

Resolved! Payment

Iv made a payment by mistake can I get refunded please?

I pay for my own and my wife's phone. As we are now separated how can I stop pay

Resolved! Cancel contact

Hi I would like to cancel my EE phone bill please because I've lost my phone today in town . Many thanks miss mel hall.

Contract am on

Paying stupid amount of money on my monthly contract need help

Resolved! Contract

EE took out the balance of my phone contract, then weirdly refunded it back to me? Now they’re saying I owe £147.54? Why?