Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

saying I cant upgrade.

I Just went online to see what upgrade I could get as my contract finished last month and I am still paying £54 a month for an Iphone 11 pro and it said sorry you cant upgrade this device just yet, my contract ended 30/08/2022 so why is this?

Please let me pay my bill using a voucher code

Why am I billed in advance

Just joined EE and inserted the sim and I have already received a bill for the month. Am I billed in advance for the month ahead?

Resolved! Contract

I would like to cancel my contract which is due to end in December

Resolved! Don’t want to upgrade

I’m due an upgrade, I’m on a sim only at the moment. My phone is failing and the EE service in my house is awful. People always complain they can’t hear me and the call fails. I don’t want to upgrade but want to move networks but no information to he...

Only able to download the last 2 months bills

When trying to download bills from Jan 2022 nothing downloads. Only able to download last two months. Anyone else?

Re: Changes to my plan

I am on sim only plan and have been charged extra this month

Second sim and device contract question

Just a curiosity question ATM but if I added a second device to my plan would that effect the contract of my first device. I.e if I have a phone that expires in 2023 but I add a second contract (for device and new SIM) today, would my other contra...

Resolved! How to find end date of phone contract

Resolved! Account not closed

I have contracted a "Mob BB 40G 1M" for 1 month. Paid in full for the equipment and for the data. I specified I won't need the service for longer. Three months has gone since I signed and paid it. And today, I received out of the blue a letter for a...