Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60571 Views
  • 69 replies
  • 14 Helpful

Return mony

I was told that you will refund my money within four business days and still have not returned

Baiysh by Explorer
  • 314 Views
  • 1 replies
  • 0 Helpful

Resolved! Contract

HiPlease confirm the date my contract ends.Many thanks,Phil. 

PhilT01 by Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

Early upgrade and adding discount

Hello, I have been offered an early upgrade 100% off fee but I’ve also got 30% discount towards my next contract/upgrade. Can I add the 30% discount on with the 100% off early upgrade  thanks 

Resolved! Plusnet to EE with their special porting deals

Hi, I have an EE sim only, all good, my second sim contract is Plusnet and they're closing down and offering exclusive deals to move to EE, can anyone answer?1/ Will EE provide the same add ons and free 6 month trials of Apple TV etc to the ported in...

insert_name by Established Contributor
  • 708 Views
  • 2 replies
  • 1 Helpful

Cost of plan

Hi when signing up to my contract the lady on the phone said there was 20% off for this and it would be around £51 a month not £64!

Alysatk by Visitor
  • 314 Views
  • 1 replies
  • 0 Helpful