Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15340 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25548 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52225 Views
  • 55 replies
  • 13 Helpful

My bill

Hello, I have a contract which should be 76.50 per month, but they charged me £112 I don’t know why? How can I know why they charged me like this?

Sherzad by • Contributor
  • 312 Views
  • 4 replies
  • 0 Helpful

Bill

Good evening I know my bill is due but I’ll be able to pay it next week on the 11 of January is that ok? As I don’t want my phone to get cut off until then thanks

Emilie37 by • Visitor
  • 241 Views
  • 2 replies
  • 0 Helpful

EE perks

My contract changed at the end of October to a sim only and I applied EE Perks discount on the 2nd Nov to my account of two handsets codes:- xxxxxxxxx xxxxxxxxx and it seems the discount has not been applied to my account please could you issued new ...

Resolved! Billing

I have recently taken out a contract that is £58 per month and paid £30 upfront. My first bill information has become available and is saying I will be charged £88 for extra cost, I don’t understand what it is I’ve used used as I’ve barely had the ph...

Resolved! Late payment

Hi guys. its been a really tough year for me and this month I have not a penny to spare, just about paid my rent. is there any way ee can help with a payment plan or something?

Change of address

Tried to change my address but met with a message saying I do not have permission to do so. Please can someone from ee reply and tell me how to fix this?

Upgrade

I can’t access ee via the app but want to ring EE. What’s the number please. 

Most solutions
More
Top Helpful authors
More
Learn about