Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Money has been taken 2 times

I’ve payed my bill on 28th manually, and and again it’s been taken today, which is 2nd.

Change package

Hi I'm living in Thailand now and my contract has data but my data is useless here so I'm paying for something I can't use. I only use wifi so I would like to change my package/contract to either lower my bill so I'm not paying for data at all anymor...

Poor service and over charge

Poor customer service which half the agents you speak to don't speak English as first language clearly as when you say want to leave contract they offer you a direct debit option? Bill is always over what should be my plan is £89, £81 before vat yet...

Bill payment. My bill is due 2/12/22. I will be able to pay it on 03/12/22. I

Black Friday Deal

I am currently on a SIM only deal that is now available to be renewed/upgraded as of this month, I'm trying to take advantage of the Black Friday SIM only deal (half price for 6months) but when I login the deal does not seem to be available.Can anyon...

Payment

Payment not getting through after putting in all the card details

Promise To Pay

Good eveningI set up a promise to pay at the start of November which should have been paid yesterday.I honestly thought I would have the money through in time as I am taking equity out of my house to cover living expenses as well as other things.It h...

Upgrade

I have upgraded, but the original plan is still showing on my account. Do I need to cancel this so I am not paying for both? The original plan is due to end today Dec 1st. I also wanted to keep the original number but with my new plan? Thank you!

My son's phone, is out of contract.

My son's phone is out of contract, do I have to contact anyone to cancel it, as he is no longer wanting a phone on my contract .

Resolved! Changing to sim only deal

I would like to change to a sim only deal as soon as possible please.