Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mi se pare exagerat cat am de platit la un abonament fara telefon doar abonament

Resolved! End of contract options

I'm repeating the post I added onto another members question as I see it has been marked solved so here goesI come to the end of my contract in 2 months time. I have the iphone 12 max pro coupled to an apple watch 6. This combination works well for...

Resolved! Terminating my contract

Hi I am leaving ee, I have 17 months left at £35.20,my question is how do I work out finel bill, when I phoned to say I was leaving I was told I would need to pay £563 but my bill has turned up and is £579 with no extra charges, and also unable to ph...

Itemised billing

Hello- can you please confirm whether I have itemised billing, if yes, how can I check this and where can I locate the outbound and inbound calls from July 2022- September 2022. If I don’t have itemised billing then how can I obtain the itemised bill...

November 2022 account

Upgrade

I’m wanting to upgrade it says I can but nothing coming up available

Re: Contact EE 24/7 UK

Hi I want to set a payment plan up for the balance and cancel the contact i got left and that I would like to start 10th of Nov and what is the balance

New 5G phone

Hi, I have just upgraded from an iPhone 6 Plus to an iPhone 12 Pro Max will I need to change my plan to fit ? thank youMillie

Billing query

Current bill shows 56p for "services from other companies". Number is shown as 66061 dated Friday 14 October at 18:47pm. I've checked my phone for that date... nothing out of the ordinary. Any ideas what this 56p charge is for?

£367 charge for calls

Hi there please help me. I found out that I have been charged £367 for my calls. I had tried to call to my family in Iran and I was trying to use FaceTime, I didn’t know that I have been charged for this. You know internet is down in Iran and we don’...