Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing

I joined EE 2 days ago through BT not doing mobile contracts anymore. So why have I now received a bill that needs to paid by July the 2nd?

Being charged for picture messages not sent.

Hi,Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.

Resolved! When does my contract end

When does my contract end

Resolved! Hallo

I want to upgrade

What is my plan 🤔

My bill

Last year I started a contract that includes my equipment and data. The charges for the equipment was 179,99. I paid every month for it. At the beginning was £15.30 then increased 19. In may 2023 I paid for the equipment credit for Samsung A13 Blac...

Resolved! Who do i get in touch with to leave, my contract is finished, paid my final bill

Shocking way to treat loyal customer.

I have just realised I am paying nearly full price on my kids' mobiles despite their contracts finishing last August. The handsets have been paid off. EE is ripping me off and still charging me virtually the full price £28 per phone. A comparable SIM...

Trade in not deducted from monthly bill

I upgraded at the end of April and returned my old phone by the required date (May ). The discount has not been applied to my bill.I have used the online chat but they tell me I need to phone. I have phoned twice in the past 24 hours, been sent a tex...

Why am I paying for extra charges

Why am I paying for extra charges this month when I have not even touch my data?!