Bill query

Nancy26
Explorer

‎14-09-2023 06:56 AM

On 29.07.2023 I changed my contract to SIM only at £20 per month but I am still being charged £29 something.   Why? 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎14-09-2023 07:19 AM - edited ‎14-09-2023 07:21 AM

@Nancy26   your new Sim only contract doesn’t start until you complete your full term of your current contract.       I have to ask did you upgrade or just take out a new contract?  How do you request this ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Nancy26
Explorer
In response to Chris_B

‎14-09-2023 06:37 PM

Sorry, but this was a new contract which started on 29.07.2023 as my previous contract expired sometime ago.

Nancy Gibson

Sent from my iPad
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Chris_B
EE Community Star
EE Community Star
In response to Nancy26

‎14-09-2023 08:04 PM

@Nancy26  contracts, don’t just expire. They continue on a 30 day rolling contract at the minimum term date until you upgrade or change network.    If you just took out a new contract you now have 2 contracts. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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