Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Monthly charge

If my monthly plan is £39 why are my bills £44?

Trade-in phone not received?

I just received this text message from EE:"Hi from EE. We haven't received the Samsung Galaxy Z Fold3 5G 256GB that you agreed to Trade In. You no longer qualify for the Trade In discount of £20 per month and this will now be removed from your accoun...

Insurance

Hello good afternooni want to cancel my phone insurance now please

Billing

Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’v...

Contract ended

My phone contracted ended in June and haven’t sorted it out yet. I’m still paying £60 a month. I have just bought a £15 SIM card as that’s all I need but how do I stop paying for a contract I don’t need anymore? I will keep the device but need to sto...

Bill

Am I able to see itemised billif not why is my bill higher recentlythank you

Contract direct debit

Hi EE,I have left the U.K. and I need to cancel my direct debit. Can you confirm the steps required to cancel this but keep my U.K. number.Regards,Jacob

Part Charges on Bill after termination

So I've cancelled my contract 12 months early. I'm fully aware I'm going to have charged, but I want to make sure the charges are part of the process since 150 team as failed me before never updating another contract to payg. Downloading the bill doe...

S20 FE 5G

Is the S20 FE 5G eligable for the upgrade trade in offer. The list only mentions S20 5G Thanks

20% perk upgrade

Would anyone be able to help. I am trying to upgrade my phone on the EE app to upgrade to the new iPhone 14 pro. I have generated a new perk code to get the 20% discount however each time I add the code into the discounts box it’s comes up with a mes...