Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Where do I look for upgrade dates ? So confusing

Appalling customer service

Tried to upgrade my Apple Watch last night. Got stuck at the authentication PIN issue that has existed for years where they try to send the PIN to your watch number that doesn’t work because it’s linked to your phone. Then the order went through and ...

Corporate discount

I am an existing ee customer with a corporate discount on my current monthly plan. I am considering changing to a SIM only plan and would like to know if this discount would still apply?

Contract

@Nagi3 I would like to speak to someone about the contract

Cancelling a sim only contract

Hello my son has gone to Australia for 12 months and he’s wanting to cancel his Sim only contract but he’s struggling with connectivity to do this, can i cancel it for him from here in England, if i can what info will i need off my son to do this!

Over charged and no bill to view

I pay for 3 phones and am being overcharged how can I view my bill, to see where the overcharge is happening?

EE Bill

Good morning just wanted to know why I have to pay for two numbers when I only have one number that I use and thats XXXXXXXXXXX & not XXXXXXXXXXX because it is costing me a bill of £52.25 amonth for two numbers when I am only use 1 number not 2 numbe...

Resolved! Termination of new contract

I visited in store and signed for a new contract 7 days ago , paying £10 more a month but have now seen a deal for only £2 more but more data. Can I stop new contract?

Refund

My data is not working and I’ve been trying to contact you to fix the issue but there was an error that I kept saying getting when I tried to reach out. At the point since I’m not able to use the EE sim I would like a full refund to the credit card

Resolved! Contract ending

My contract is due to end on 26th but my new contract with another provider doesn’t start until 9th. Will I still be able to use my existing number?