Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Termination of new contract

I visited in store and signed for a new contract 7 days ago , paying £10 more a month but have now seen a deal for only £2 more but more data. Can I stop new contract?

Refund

My data is not working and I’ve been trying to contact you to fix the issue but there was an error that I kept saying getting when I tried to reach out. At the point since I’m not able to use the EE sim I would like a full refund to the credit card

Resolved! Contract ending

My contract is due to end on 26th but my new contract with another provider doesn’t start until 9th. Will I still be able to use my existing number?

Hi

Hi,I've paid my last bill,but I still got my account suspended

Resolved! I want to cancel my contract

Default Notice

Be careful. I have been with EE since 2007 when it was orange and I am a loyal customer.EE gave a default on my credit without notifying beforehand. The law states that I have to receive a default notice by post so I have 14 days to pay.I’ve always...

Upgrade to IPhone 14 pro

Hi, I recently made enquiries about an upgrade to IPhone 14 pro only to be told that the discount I have had for several years will no longer apply. I have an upgrade anytime contract. I am very disappointed that EE no longer care about customer loya...

Resolved! Paying for nothing !!

My contract is already expired and I can not stop it!!! im not in UK !! also I’m not coming back to uk!

APPLE WATCH PURCHASE ELSEWHERE - PHONE PLAN CHANGE

Hi,Currently have Apple watch4 with EE on my plan - the watch currently has a separate number to the phone.I have a new Apple Watch arriving today - i wish to pair that new watch to my current EE IPhone - but i now want it to have same number as my I...

Non Trade In Charge

HelloI'm on the Upgrade Anytime plan and have recently upgraded to the 14 Pro Max. I have received the following email not long ago:If we don’t receive the Apple iPhone 13 Pro Max 256 by October 07, 2022, any trade in discount applied will expire and...