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21-06-2023 09:11 AM
Can anyone tell me why I have been billed extra for roaming?
I paid £15 for the month and was away for 2 weeks, cancelled the option as soon as I got back through the app.
Have just got my bill and have been charged an extra £7.20.🤔
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21-06-2023 06:39 PM
Hi @Andy325
It sounds like you may have been charged for the full month from when you added it. If you would like to query this, I'd recommend speaking to our Mobile Care team.
Chris
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21-06-2023 09:36 AM
How much in total have you been charged for it?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-06-2023 06:05 PM
It was also itemised twice.
Sent from my iPhone
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21-06-2023 06:39 PM
Hi @Andy325
It sounds like you may have been charged for the full month from when you added it. If you would like to query this, I'd recommend speaking to our Mobile Care team.
Chris

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