Roaming

Andy325 · ‎21-06-2023

Can anyone tell me why I have been billed extra for roaming?

I paid £15 for the month and was away for 2 weeks, cancelled the option as soon as I got back through the app.
Have just got my bill and have been charged an extra £7.20.🤔

Christopher_G · ‎21-06-2023

Hi @Andy325

It sounds like you may have been charged for the full month from when you added it. If you would like to query this, I'd recommend speaking to our Mobile Care team.

Chris

View solution in original post

XRaySpeX · ‎21-06-2023

How much in total have you been charged for it?

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Andy325 · ‎21-06-2023

Been charged an extra £7.26.
It was also itemised twice.

Sent from my iPhone

Christopher_G · ‎21-06-2023

Hi @Andy325

It sounds like you may have been charged for the full month from when you added it. If you would like to query this, I'd recommend speaking to our Mobile Care team.

Chris