Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

So i rang EE this morning to upgrade my daughters phone to a SIM only package as she is coming out of contract they guy has stupidly upgraded my phone and NOT the phone i spoke to him about arrrrrr now on hold with so many different areas as they all...

Non Trade In charge - not received new phone

I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.However, I have received a text from EE stating that a £440 'Non Trade I...

Resolved! refunds

Hi. yes how do i get my refund changed from a credit on account to my bank card which the payment was originally taken from?Thank you

Resolved! PAC

Hi my contract ended in September but I continued to use my phone until I bought a new handset and a NON EE sim I got a PAC code from EE my question is will this automatically cancel with EE?

Phone contract

Hi, I wanted to know how much do I pay if I want closed this contract

Phone number

Hi upgraded phone and sim today I want to keep my number please advise if it needs to change I will return the phone and sim thank you

Resolved! Add another plan to your account

This has popped up on my upgrades page. I already have a SIM only contract with my old iphone 12.Does this mean I can have a new phone with another contract to run alongside my existing account?I cant really see the point of that.I wanted to buy a ne...

I WANT A URGENT EXPLANATION!

hello.. I would like to know the reason for my plan to continue charging the value of the phone since the contract has already been finalized and all the installments have been paid.

Cancelling Phone Plan Abroad

I am no longer in the UK and will not be returning so I need to cancel my EE plan. How do I do this abroad when I no longer have my EE phone number?

Unexpectedly high bill

Hello there I’ve been on hold tonight for twenty minutes, got through, then put on hold and hung up on… then been on hold another 35 minutes!! My EE bill for my mobile has always been 33-36ish pound as I occasionally add some one off data if I need. ...