I want the new product to be canceled and the old number transferred.

[akkaya28omer]

hello, I bought a phone with a contract 1 months ago online, but I think something went wrong, I think my phone came to me and it came with a new datacard and I'm new and the billing is over two lines, I don't want the new number, I want the old billing and everything through my old number

[Katie_B · Accepted solution]

Hello @akkaya28omer. 

Welcome to the community. 

Just to confirm, did you wish to upgrade your current line rather than taking out an additional line?

Speak soon, 

Katie

[MattW780]

Had the same issue. EE support were no help and have cost me money. Best bet is to cancel the new line and return it all. I tried getting things transferred and I've come off *much* worse

[XRaySpeX]

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.