Roaming charge

Bassman42 · ‎07-10-2022

Having been moved to EE from BT mobile without being given the option of staying with BT, I find that I am now financially worse off when going abroad. I now have to pay the daily roaming charge as my "account" is counted as starting after the cut off date. Surely my contract date should be the date I started with BT and not the date of the forced change over

Schockwave · ‎07-10-2022

Hello @Bassman42 ,

Welcome to the community,

Your contract will have started when you moved to EE and like everyone else, unless someone is on the old tariff, then from 7July 2021, same with upgrading, roaming is not included due to Brexit, unfortunately, but if you are roaming in Europe and 5 other countries, you can pay for roam further, which would be a lot cheaper than the daily roaming charge.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎07-10-2022

Whether you pay EU roaming charges depends solely on the date when your current EE contract started & any other time you spent with EE or any other network does not come into it.

You may alternatively buy the Roam Abroad Pass for £11.40 / month charged pro-rata.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Helmutlampshade · ‎24-11-2022

Agree, the same happened to me. Its unfair i think as i had no choice

pdbatty · ‎09-05-2023

Totallly agree. Not told at point of transfer. EE and BT decision to punish/ penalise loyal customers!! Disgrace