Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My EE bill January/February

I have been sent a bill for £26.44However, I transferred over to Utility Warehouse on 3/1/2023.Please can you re-calculate my bill,Regards JR

Itemized bill

how do i get my itemized bill for Jan 2023?

Bill

Why my outstanding bill is 19.70

Roaming charges

My balance keeps showing charges while I'm abroad yet I am paying for roaming abroad,?

Where can I get a refund for an unused Apple Music subscription?

Hi upgraded my partner's phone today and noticed that she has been paying £9.99/ £10.99 for Apple Music for over 2 years! A mystery as she does not use Apple Music and has never even listened to music on her phone.She called EE and was told to speak ...

Upgrade

Do advises not call you now when your out of contract

Re: Increase in monthly charge

I'm on a sim only plan, £22.50. Which is going up by nearly £3 . My wife's plan has gone up so much we can't really afford it any more so I'll be looking into way to mitigate that next week. It ends in July or August, but they still want over £200 ea...

bill

I have received information telling me my mobile price is changing.It gives 2 numbers - one of which I dont have and I need to cancel it. I dont know how to do this.The number I use is ******03996The number I do not have is ******74601Please can thi...

Mobil phone

I am trying to get a phone but having problems

Trade in

I've just received my new upgrade but can't remember if I had selected to trade in my old phone or not. I seem to remember some confusion at the time as when I attempted to put the imei number in it was telling me 'I can't apply multiple discounts' b...