Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Apple watch contract

Hi All,I've got so much information on this forum so thanks for that. I have updated my Iphone to SIM only and that's fine. I have two more queries.How do I switch the watch to SIM only (ie the £7 per month ) When I try to upgrade online the only ...

Resolved! bill

I want to know my next bill direct debit date and the amount debiting. also the amount break down please

Downgrade contract date

Hi I want to go sim only when my contract is up on 16th March. How much notice and when do I give and how is best to change it to sim only? Tia!

EE upgrade not refunded after unable to collect

I live in a dodgy neighbourhood so wasn't able to get my upgrade to delivered to my home so I picked one of the EE stores, BIG MISTAKE. They told me to bring some ID to verify myself so I bought my passport. Went in the store to pick it up handed ove...

Card payment

Any advice please…I am trying to change my card payment details (old debit card expired) but it just won’t let me do it…

Resolved! How Do I Stop having Extra Chagres

I want to stay and pay only what am expected to pay every month, how do i set my plan not to have extra chagres every month?

General Queries

Hi, I've recently come up for an upgrade with EE, I'm not familiar with the website, but I've been with EE for over 2 years and when I'm looking at the upgrade options I had some questions I'm hoping someone could help answer?1) On the upgrades it do...

Upgrade

Hi, my account now says I am not upgrade eligible? When just 3 days ago I was allowed to upgrade? Any ideas why? Thanks

Sent bill for PS5 cost in its entirety.

Hiya, I had 2 contracts on my account for a mobile for my son and a tablet for my daughter. Prior to Christmas we added a PS5 bundle for £31 a month for 24 months. My sons phone contract was up for renewal and we cancelled it and got him a cheaper de...

Bill

My contract for my Apple Watch has finished, how ever I am still being chargers for it in this months bill ! How do I stop this ? I thought it would automatically stop as the contract is paid off.