Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Account closed for no reason

My account was unexpectedly closed for NO reason. I have never missed payments.It's now too late to contact customer service!! **bleep**?????

Resolved! Promise to pay

Hi can I set a promise to pay without taking to an advisor, as the office is closed?

Backdated itemised bill if it was not a service being paid for at the time?

Can I be sent an itemisers bill from 18 months ago if itemised billing was not set up on my account?

Extra charge

I’ve been paying £45 agreed monthly payment and suddenly the number increased significantly over last two months with no exploration of the extra cost. I’m still within my allowance. Can someone explain this to me?

Upgrade confusion

Hi, I recently upgraded from a sim only deal to a new phone. New phone arrived, I put in my sim card and only got 4g. I then put in the sim card that came with the phone and got 5g but also a new number. turns out that I'd got the order pages mixed u...

Access to bills

I am unable to find my previous 12 months bills.

Amazon Prime through EE - Want to Cancel

I have a scheduled payment for Amazon Prime on 5th July that I don’t want to pay. I don’t remember signing up for this and when I go on my Amazon account it directs me to EE. I’ve checked my EE account and can’t find any reference to a Prime benefit ...

Billing and Invoices

Hi,I am chasing the invoices from January to June. can you please help me setting up my account so that I can download those invoices.Thank you

Move from Flex to 24 month contract and roaming

I've had a simple flex plan for ages, one of the benefits of which is that I can roam in Spain without further charges. However, I'm starting to hit a few limitations so I'm considering migrating the flex to a 24 month account with roaming smart bene...

Changing 30gb PAYG to Unlimited internet account whilst keeping the sim?

HiI Have a PAYG sim in my Outdoor unit 30 feet high on the chimney breast! I have about 10gb data left and want to change to EE unlimited internet yearly contract with a monthly subscription whilst keeping the sim chip intact...is this possible? I ha...