Contracts & Billing

how do I get my say three months call log? i get online billing no itemised

How do I get say three months call log. lost my phone and just want to retreive some numbers. I get online billing, no itemised!

Speak to advisor

I can’t get hold of anyone as my phone has been restricted I need to pay the bill. I’m trying to get hold of someone to make arrangements but can’t cause of restrictions not even live chat is working 

Cancel

My phones contract ended in March, I forgot to contact and it so it rolled over to April, but I have called and written to them? But have yet to receive any letter or email to say that they will be cancelling the direct debit, do I just stop that mys...

New Phone isn't working

I received my new iphone a couple of weeks ago, after a couple of days it started hanging and freezing a couple of times a day.  Now it's freezing intermittently throughout the day and turning off. Some days Im not able to dial out on the phone eithe...

Trade in phone to upgrade

I want trade in my S20 note ultra in order to pay the early upgrade fee. Is it possible and if so, how do i go about it?  My early upgrade fee is £187 and the phone is worth £280 Cheers

Sim only contract upgrade

Hello there, I’ll soon be out of a 24 month contract and I’ll be going onto a sim-only 24month contract. Should I decide to upgrade my phone within that 24 month period with EE would there be any issues with the existing  24month sim only contract or...

Billing up by 9%

Re: EE Upgrades: All you need to know

Please can someone tell me what exactly do I need to return, when upgrading to a new phone? Do EE want just the old phone back?  Or do I need the original box, charger, cable, case etc? Thanks

Miss sold oppo with extras but expired

 I recently upgraded my phone in store, which advertised oppo X5 light and free headphones and watch, on setting up the phone I found out the deal has expired. I only really went with the phone for the deal, the store is saying I can't return and on ...