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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62925 Views
  • 69 replies
  • 14 Helpful

Upgrade

I wanted to upgrade my existing device, but if I choose the upgrade link, it gives me a 404 error.(https://myaccount.ee.co.uk/app/upgrade-hub from this link, when clicking the 'upgrade now' button')

Resolved! Pay bill

Hello,I’m really struggling with money this month. Is it possible to carry the bill to next month ? Thank you 

elliwhuws by • Investigator
  • 859 Views
  • 1 replies
  • 3 Helpful

Upgrade

Hey there I am due an upgrade but it says I’m not the account holder I don’t understand that 

Pay credit into my account

Hi,I want EE to return the credit I have available in my EE account into my bank account and not to be used as credit to pay my broadband bill. What can I do to request this?Thanks.

Resolved! Re: payment history

When I try to access https://myaccount.ee.co.uk/bills-payments/mobile/payment-history it redirects me to https://myaccount.ee.co.uk/app/dashboard-paym and I cannot access my payment history or download my previous bills. Please try it out yourself an...

disgusted with EE dishonesty and poor service

I would like to warn everyone that under no circumstances should they use the EE shop at Bluewater shopping centre. The staff there are dishonest, lazy, and condescending. My phone is still under warranty and has developed a known fault but the staff...

ANNASTONE by • Investigator
  • 1634 Views
  • 10 replies
  • 8 Helpful
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