Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Changing 30gb PAYG to Unlimited internet account whilst keeping the sim?

HiI Have a PAYG sim in my Outdoor unit 30 feet high on the chimney breast! I have about 10gb data left and want to change to EE unlimited internet yearly contract with a monthly subscription whilst keeping the sim chip intact...is this possible? I ha...

i want to upgrade anytime

i have the samsung galaxy flip 3 which had a poor battery to start with but has been getting progressivley worse over the past 9 months. i was hoping that in september a year since i got the phone i would be able to upgrade for any cost. looking at t...

Upgrade SIM Only

Hi, I did a online upgrade yesterday for SIM only. I got a confirmation email, but I've not herd anything more, how long does it take to go through?

Upgrade

If my contract ends on 8th September when can I expect to be able to upgrade without paying a fee and without trading my device?

Charged £18 for talking to EE

I wanted to upgrade and spoke to EE they said to go from business to personal had to change over admin side of things first so I did and they asked me to call back few days later to do this. When I did I had apparently signed signed up for a contract...

Resolved! EE Finance and Mobile testing

Has anyone any update on the EE Finance and Mobile testingI have been waiing for it to start since last year and the last contact from them was in May Thanks

Phone bill

Hi my direct debit was taken twice this month is this a mistake that happens often ?

Re: I'm being charged for two contracts!

My wife is having the same issue Has called every night for the last 3 weeks but keeps getting fobbed off. They transfered her to pay as you go now to 'resolve' it but now she can't make calls and is paying for 2 contracts. Always promised a phone ca...

Resolved! Mobile upgrade plan different to purchase

I've just upgraded my phone and just had the confirmation of order through. Its saying plan is £49 a month but when I did the upgrade it was £35 due to the trade in £14 discount, and I have the email to prove that. Why has it suddenly changed to £49 ...

New contract

Hi ive just got a new contract. Ive swapped to pay as you go to pay monthly with the same number. I have my new phone with the new sim. Ive activated the new sim but still dont have any calls text etc and asking me to top up. When does my monthly con...