Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15003 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25296 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51489 Views
  • 55 replies
  • 13 Helpful

Billing

Hi, I had to have a new debit card and I had a text message today saying that my bill will come out in my old card. Do I have to give you my new details?

Benefits

Just renewed my contract and selected the Xbox benefit but the site is throwing errors back everytime I try and login to activate it. Is there some issue at the moment? 

log in error??

i have tried to log in to download my invoice but i keep getting this error messageWhat happened?Sorry, we were unable to complete your request right now. Please try again later.this has happened over the last few days - how can i get a copy of my in...

Overcharged

Hi , I have a contract phone and was suppose to pay £37 pounds per month . Since contract started I have been charged a different amount each month . I have spoken with EE and had refund for dates up from March April and May , now only to find. Incor...

Bil

Hi sorry to bother you but what is this 50 pound all about I never agreed to pay this it was zero charge and 33 a month I can not afford 83 I never agreed to this

Tasmin83 by • Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Resolved! Bereavement Notification

A relative has recently passed away and the account has not been closed. How do I notify EE of this (without waiting for hours trying to find the right option on the phone menu) to have billing sorted nd to have the account closed.

NW1001 by • Explorer
  • 918 Views
  • 3 replies
  • 0 Helpful

Billing

why I paid twice in one month and why am I now paying 25 per month when my contract is 20 per month

Contract

Hello there, I need to apply for a contract, what should I do ?I am currently on pay as you go, a monthly pack Thank you  

AHMED771 by • Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Billing Query

Hi - I have been charged £10.00 for services from another company on 22nd Aug. I have no idea what this is for and why I am being charged. Please can this be cleared up ?Thanks

Most solutions
More
Top Helpful authors
More
Learn about