Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Hi I paid my account on line and it’s saying it’s still to be paid. I have checked my bank account and it has definitely been taken out

Why won't EE allow me to make a payment?

I haven't used my ee homefi for nearly a year and these filthy scumbags are continuing to charge me. I've gotten behind on the payments, being chased by debt collectors, and unable to update to my new address. The staff on the phone line are utterly ...

Trade in

Hi, I’ve recently upgraded and have accepted a trade in offer but not received instructions on how to trade in. Unsure where to go ?

Resolved! Where can I view the price increases

Hi,I’ve deleted an email which I received from yourselves which outlined the price increases for the mobile phone contract, SIM only contract and tablet contract I have.I’m wanting to budget for April, as I do every month, therefore I’m wondering whe...

Resolved! Upgrade

I’m a year in to my sim only upgrade and wondered if I went to another provider and cancelled this line, would there be a charge?

Most recent bill is error. I need to have a refund...

My most recent bill is a couple of hundred pounds higher than any other bill. It is clearly in error. TBH my son and I have been abroad but we have both paid a one-off cover all fee so that we did not incur excessive charges. On the web site there...

Late payment

Hi, I was wondering if anyone could help. I received a letter today to say my February bill is outstanding it's produced on the 9th and usually paid the 17th. I was told this is a late payment and will end up on credit file. I paid the balance today...

Resolved! I need to cancel

Resolved! Charged for receiving texts from Australia

Hi,I had to text my friend in Australia who had a Australian mobile number. I assumed I might get charged but when I checked my recent bill I have been charged for more then the texts I received and sent. It appears I have been charged for the tex...

Contracts

I am currently paying for 2 telephones and a tablet.I had to get a replacement phone as my other one was stolen a year ago.The contract on the stolen phone has now expired.How do I cancel the expired contract whilst still kerping my original phone no...