Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Subscription payment

Hiya basically I subscribed on September 24 2022 with ee for a 24 month contract and everything was fine. I told the customer service that I will be applying an NHS code to take a discount on my monthly subscription she said that is totally fine you ...

Suspended

Im struggling with my ee I used to have o2 and now I have EE and I’m struggling with it when I got into the app it says I’m not the owner. Before this Christmas I checked my account and said I didn’t need to pay my monthly yet cause it hadn’t finishe...

Bill

Hi I've just paid my bill with use online and two months has been taken out instead of one

Resolved! Bill

Hi my bill will be paid soon

Account update

I changed bank account. Need to pay my bill … I have an account but can’t access it …. Probably old email address cheers Will

Natalija

Hello i want ask į want contract phone. But I don't know give my or not.

Resolved! Moving from pay as you go to pay monthly contract

Hi, I am looking into moving from Pay as you go to pay monthly and I want to keep my current number which it says I am able to do. Will I be able to continue using my current phone and SIM card while waiting for my new phone to arrive or as soon as I...

Sim free phones?

I want to buy my boyfriend a better phone but obviously want to keep his existing contract (it's on my account also) am I able to get a phone sim free?

Payment to end contract

How much would it be to end my contract and get a sim only contact

My pay monthly contract appears to have been cancelled in error

On 8th December 2022 I requested cancellation of my smart watch plan (which was out of contract). This was confirmed over the phone and I was informed it would take effect on 8th January 2023.As of this morning, my phone sim reports it is not provisi...