Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

What happens next after payment your last payment to cancel the contract

I have just paid my last payment and how do I cancel My account payment details with youse

Resolved! Where is my £100 refund

My EE order was cancelled on the 6th July and it's now the 11th yet I still have received my refund EE was supposed to give me. I had paid an £100 upfront cost for a monthly contract phone which is currently still pending on my bank account,however E...

Problem with paying bill - please help

Hi on each 8th i git new bill to pay - 140£last month bill i couldnt pay and new one i cant pay neither. Now i chat with one off EE stuff and arange payment on 22/07/2022. I said i will pay both bills - 280£now , my situation is still bad, i cant aff...

Resolved! When is a customer not a customer?

So having left EE in June I decided to try another network, but unfortunately the coverage in my house is non existant so I decided I'd switch back to EE.I've found the sim deal I wanted through Uswitch but when it transfers back to the EE site to bu...

Resolved! Bounce Games

There are weekly charges on my account from Bounce Games and I have been trying to stop them for ages. I have spoken to EE Customer Services who say they can't do anything and I need to speak to Apple. So far Apple haven't been able to help. The on...

Change contract holder

I have used ee number (PAYG) since October 2021. Unfortunately, my phone was stolen last week and I went to the nearest ee branch to get a replacement sim. They gave me a monthly plan for 1 year contract instead of PAYG that I requested. The problem ...

Bill payment question

I had the money for my bill in my account and then I got a text from my bank saying insufficient funds which there wasn't. Checked my account today and money was taken out for my bill and then put back in... Now I'm unsure if my bill was paid.I don't...

bill on line

PLEASE SEND MY MONTHLY BILL ON MY E-MAIL ADDRESS [Mod edit: Please do not post your email address in this public forum. Thanks]

Bill payment gone through twice

I tried paying my bill online and got an error message, then tried again and it went through. When checking my bank account it shows the payment has gone through twice. How can I get this sorted ASAP because I need that 2nd payment back to pay other ...

promises

after months of being fobbed of and promising to sort it out still not sort phone calls visits to store/franchises just a total waist to my time nobody’s interested in correcting the issues that r nothing to do with me but the debit is still taken ag...