Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade

I have been with ee for over 10 years and wanting to upgrade but can’t chat to anyone online

Resolved! Re open my closed account

Hey guys. Unfortunately I was admitted to a mental ward for 12 weeks. I had no phone no nothing. I just got out a few days ago and my account has been closed..is there any chance to reopen the account?. Due to illness as it's not fair that I am bein...

Resolved! Need too return a phone

Hi by stupidity I have ordered 2 pixel google phones . I’ve recieved one yesterday and now having a 2nd one delivered today which I don’t need . Pkease could you advise me on returning package . thanks

Unable to upgrade

I am eligible for an upgrade but I keep getting a message ‘sorry no available plans for this device’. It says it on all plans and devices. Anyone experienced this?

Resolved! Early Upgrade issue

Hi! I am planning to upgrade from an old plan to an unlimited data plan. Q1: My old plan due date is mid-Dec, may I know do I need to pay early upgrade fee in this case? Q2: Do I need to pay both plans before the due date or just pay for the new pla...

Resolved! Phone records

How do I view phone records

Multiple discounts

Hello I have Friends and Family discount through my sister who works at EE. I am also a student and have got a code for 20% off. Can I use both?

Resolved! The month of February details bill

Hi,I need to take a details bill for February 2022. With my EE App. How can I do it?Subhash

EE monthly bill

I have a 2 year contract which I have had since April 2021 and it is £48 a month, for April and May 2022 my bill is £52.46 but there is no extra charges, just wondering why this has increased?

Resolved! Early cancellation

Hello Ee I’m wanting to cancel my contract earlier then planned! Trying to get hold of someone to find out prices!!! can I email someone please