Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15425 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25611 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52464 Views
  • 55 replies
  • 13 Helpful

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know  thanks in advance 

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...

Mez88 by • Investigator
  • 389 Views
  • 4 replies
  • 0 Helpful

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work.  am I being mugged  

Sabahnn by • Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Resolved! Downgrade my contract

Hi my contract ends in October..Trying to find out if I can downgrade my contract to less net as I no longer need 200gb.app says nothing.Phoned EE 16 times.Nonodu will pick up the phone.So can I downgrade my contract in a month or should I just leave...

Butnyboy64 by • Established Contributor
  • 833 Views
  • 2 replies
  • 0 Helpful

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted? 

Jackll88 by • Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful
Most solutions
More
Top Helpful authors
More
Learn about