Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

FRAUD HAPPENNED ON MY EE ACCOUNT

I got new number added to my account with unlimited data and £90 per month charge which i didn't ask for. what should i do. i raised complaint with ee already but i am not liable to make this payment as i didn't order it. they say you have ordered ip...

Calls to this number are barred from your phone

I recently received a new message saying "calls to this number are barred from your phone", so immediately I went to Google and started looking and got some feedback from EE pay as you go customer which didn't nail it, hopefully this post will help s...

Resolved! Roaming

I have just paid £10.00 roaming for month July. My contract pays for 3 phones in household. Does this mean that the roaming charge applies to all 3 phones as its 1 contract

I need to be able to upgrade online

Long standing EE customer with 4 mobile lines and a landline / broadband. One of the mobile lines is out of contract but even though my online account access encourages me to upgrade there, when I try to choose one it says there is nothing to offer m...

Resolved! Is there a simlock on contract phones?

Is there a simlock on contract phones from EE?

Resolved! How can I get a copy of my agreement showing phone I have got proof of purchase

Hello I need to find a copy of my airtime agreement or something that says the imei number and phone I have for proof of purchase for a phone insurance claim.

Website broken?

The website seems to be broken or just badly designed . Tried to download recent bills. I could down load the current bill but it only printed as 5cm by 4cm image. Increasing print % only moved it off the page, so yes bigger but less image. Previous ...

Reactiving a closed mobile number due to unpaid bills

Good afternoon, My mobile account was frozen due to unpaid bills and then the line was cut. I paid off the debts on the line but since the line was cut, I cannot access the number anymore. Is there any way to regain the old number back? Thanks

Dsar request form

Hi I don't even know if I'm posting g in the right places as I've never used this before. I need to obtain a dsar request from and I've been told to look on here by ee but i can't seem to find it. Please please can someone post me in thr right direct...

Is possible to pay off my 'add to plan' in one go?

I am currently paying off £45 for a PS5 on top of my monthly contract. I know it's all tied into the monthly payment, but was wondering whether it was possible to pay it off in one go?