Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New EE Sim only deal via 'Shop' or 'Upgrade'?

Hi Everyone,I hope you are well?I am struggling to understand what should be a very basic concept.My partner currently has a 3GB contract at £24. The contract ended in 2020.She wishes to change her contract but retain her existing phone.If we click '...

Will Itemised billing show me all the numbers called with my contract minutes?

Hi I just enabled itemised billing so that I would have a monthly record of all outgoing calls but I keep seeing that only chargeable calls are recorded. Does that mean if the call is covered by your contract allowance you will not be able to see t...

Resolved! Charged £65 when it should only be £15 ?

applying for contract

Hi I wonder if anyone can help me I. On a pay as you go Contract with 3 but want to leave and get contract with ee but had bad credit rating 6 months ago but currently in full time work could I get a contract with ee and how do I go about it thanks

Too high bill

Hi I need help

Can I sell my phone while on contract

I'm curious on if I can sell my phone while I'm still on contract. But still continue to pay it off month by month as normal

bt/ee employee discount on mobile

H,I'm a BT employee and have an EE phone.When it was renewd last year there ws no BT/EE discount applied.How can I get this added so I can get the discount?Have been paying full price sincae last year I tried to register with EE Perk bt id doesnt rec...

Suggest a feature

To be able to check How much you've got left to pay

Billing

I payed my bill of £30 on the 28th of june and you have tried to take another payment when I have already payed

Switched from bt mobile, yet only one sim!

Switched 3 sims from bt family plan to ee. The lady switched them all over the phone and got our PAC codes sent to us. However only one ee sim has arrived, and when I login to ee online it's only showing two sims on there not a third one? Need this s...