Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Changing telephone number on your contract

Paying bill from abroad

Good eveningI need to pay my UK bill from the US Can't phone 150 or 360Going online or account tells you to text to 150 which it does not accept from outside UK.Tried the +448000798586 number that you use from abroad but doesn't call and immediately ...

Mistreatment by EE complaint handler

I have endured an awful experience with EE today so I have had to write to the CEO”Dear Marc EE Account no : I received a call today from an EE complaint handler who treated me with contempt, dismissed my illness due to covid, and mocked my recent f...

Regarding Upgrade on my sim only

Its been six months since I am in contract with EE on sim only deal for 24 months. Now I want to upgrade my plan into phone+sim. Should I pay my remaining contract on sim to get phone or can continue with same sim and new phone paying amount in new d...

How do I find my final bill?

Hi, Although my contract is cancelled and my number already transferred to another network, I need to know how to find my final bill so I can keep managing my tight budget. A PAC was requested by me on the 21t of March in order to port my number to ...

Can I move my monthly data plan (contract) to another EE sim card (no contract)?

If I get a pay monthly contract (24 month) on my phone EE sim card, but later on decide to transfer the contract to another EE sim card (Example: For a dongle) that is currently pay as you go, would I be able to do this? Summary:Phone EE Sim card 1: ...

Due an upgrade but can EE match another network? I dont want to leave EE

Hi, I am due an upgrade from my samsung galaxy s9. At the moment my contract is just a sim only and ends in september. However I am allowed to upgrade now, but have 2 questions. 1. How much will it be to come out of my simonly deal, if any? 2. Can EE...

Resolved! Cancelling Spotify

Hello all, coukd someone please advise me I have 2 Spotify accounts on my account. Could anyone advise me please. Thank you.

Support and collections team

Hello, I have recently started to struggle financially, with having long term health issues and the rising cost I am no longer able to manage bills.I have spoken to two EE agents so far and both said the same thing. There is no support in place, you ...

splitting family account

Hi there, My ex partner is the main account holder. Now as we separate, I don’t have any contact with him for a long time and I want to pay for my own bill or start a new plan for my sim. This is my old number so I don’t want to get a new one. Than...