Upgrade button not working

NicsTricks · ‎11-05-2023

Going round in circles, then it tells me I cannot be logged in grrrmph...

Thinking of changing to a payg as there is no roaming charges - or alternatively check upgrade options. Or so I thought

Phoned 150 earlier which was a debacle. She shouted into the phone, constantly had to check with the manager and did not get my questions. I didn't get her acccent, oh the joys.

Offered 20GB for 12 quid on contract which sounds ok, however monthly roaming charges as I do travel a lot - she could not tell me is it 10 or 15 quid.

Would be nice to check plans and handsets online, but as I can see many have tried before...

Hoping customer service can enlighten me?

XRaySpeX · ‎11-05-2023

@NicsTricks wrote:

Thinking of changing to a payg as there is no roaming charges

There will be after 6 June & they will more expensive than on contract. The roaming charge on contract is £15 / month; on PAYG it will be £10 / week.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-05-2023

@NicsTricks wrote:

Thinking of changing to a payg as there is no roaming charges

There will be after 6 June & they will more expensive than on contract. The roaming charge on contract is £15 / month; on PAYG it will be £10 / week.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP