Leaving

Matt261 · ‎22-12-2022

My contract runs out in 38 days. I called 150 to inform EE of my intention to end contract at the end of this period. The phone operator I spoke to informed me I should call on the last day of my contract and ask for same day cancellation.

However the ee website states I must give 30-45 days notice or I'll continue paying the same amount for another month. When I asked for the operators name, they hung up on me. What should I do?

XRaySpeX · ‎22-12-2022

@Matt261 : There is no such thing as "same day cancellation". You must give notice. Call them 30 days before the contract term is up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

bristolian · ‎22-12-2022

You are correct to understand that 30days notice needs to be given, there may be an option to post-date that upto 15days.

The first agent you spoke to was incorrect.

XRaySpeX · ‎22-12-2022

@Matt261 : There is no such thing as "same day cancellation". You must give notice. Call them 30 days before the contract term is up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Neil1951 · ‎14-05-2023

Sue the scum, EEis one big con