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Charging Extra?

Loopy88
Visitor

‎17-05-2023 07:20 AM

I've had my phone on EE for 2 months. I traded in my old device when I switched over and with that, my bill should be around the £52 mark. Both months I've been charged £72. What can I do to sort this out? I'm really not happy at  eing over charged when I've traded in my old phone

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1 REPLY 1
Leanne_T
EE Community Support Team

‎17-05-2023 09:17 AM

Hi @Loopy88 

Thanks for coming here. 

If you log into your My EE app and select add-ons, do you have a trade in discount showing? 

Speak soon. 

Leanne 🙂

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