Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Access to bills

I am unable to find my previous 12 months bills.

Amazon Prime through EE - Want to Cancel

I have a scheduled payment for Amazon Prime on 5th July that I don’t want to pay. I don’t remember signing up for this and when I go on my Amazon account it directs me to EE. I’ve checked my EE account and can’t find any reference to a Prime benefit ...

Billing and Invoices

Hi,I am chasing the invoices from January to June. can you please help me setting up my account so that I can download those invoices.Thank you

Move from Flex to 24 month contract and roaming

I've had a simple flex plan for ages, one of the benefits of which is that I can roam in Spain without further charges. However, I'm starting to hit a few limitations so I'm considering migrating the flex to a 24 month account with roaming smart bene...

Changing 30gb PAYG to Unlimited internet account whilst keeping the sim?

HiI Have a PAYG sim in my Outdoor unit 30 feet high on the chimney breast! I have about 10gb data left and want to change to EE unlimited internet yearly contract with a monthly subscription whilst keeping the sim chip intact...is this possible? I ha...

i want to upgrade anytime

i have the samsung galaxy flip 3 which had a poor battery to start with but has been getting progressivley worse over the past 9 months. i was hoping that in september a year since i got the phone i would be able to upgrade for any cost. looking at t...

Upgrade SIM Only

Hi, I did a online upgrade yesterday for SIM only. I got a confirmation email, but I've not herd anything more, how long does it take to go through?

Upgrade

If my contract ends on 8th September when can I expect to be able to upgrade without paying a fee and without trading my device?

Charged £18 for talking to EE

I wanted to upgrade and spoke to EE they said to go from business to personal had to change over admin side of things first so I did and they asked me to call back few days later to do this. When I did I had apparently signed signed up for a contract...

Resolved! EE Finance and Mobile testing

Has anyone any update on the EE Finance and Mobile testingI have been waiing for it to start since last year and the last contact from them was in May Thanks