Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59533 Views
  • 69 replies
  • 14 Helpful

LPA

Good afternoon I need to send in a copy of the Lasting power of attorney for my mom to the life events department, could you let me know the correct email address please 

Resolved! Bills

Can a have a email of my last bills if possible 

Lairdo by Explorer
  • 361 Views
  • 1 replies
  • 1 Helpful

My EE Contract is longer than I agreed to

I signed up for a 12 month EE contract in January 2022 and it should be ending this month. However, when I checked my contract it’s down as 24 months. I’m entirely certain I didn’t agree to this because I knew I’d be leaving the country at the end of...

Account

What am I actually paying for,is it for broadband usage it just gets more and more each month.

Resolved! Bill

Hi my bill is due now but I'm not being paid till the 20th next week, I was just wondering if there is anyway I can pay then instead?

Warrens1 by Visitor
  • 321 Views
  • 1 replies
  • 1 Helpful

Phone bill

Hi I’m just wondering why by bill has gone up so high ! It’s normally £60 and is now over £100 ??

Arthur01 by Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

Double payment

Hi my direct debit has failed and my mobile was cut off so I tried to pay by card online and it said payment rejected try again whitch I did said the same thing so I left it then I noticed to emails from ee saying my payment has now reached them so I...

Higg22 by Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful

HELP

 so is it paid or suspended? my contract ends after 24 months (august 2020 - august 2022 and i still have to pay? im not using any plan, data etc i moved out from UK, and now i see something like this ?  

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