Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Add ons abroad

I have 2 add ons for 26 September, I had expected 1, please explain why there are 2?

Revised Tariff

Hi I need to reduce my monthly bill or consider a new provider. How do I revise my tariff? Thanks

Contract ends in September can I extend for a new phone

Hi all, So my contract ends in September however I want to wait until February for the new Samsung S23 would EE let me extend this for another 5 months so I can have the new phone via contract?

PhoneBill!!!

My payment ment to come out 12th every month or just after it’s saying it’s over due now! **bleep** I payed 140 last month says I was in credit! now saying overdue my net off? this is actually joke can some please. Help done it last time aswell reall...