Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Question

Hello! I have a phone bought on finance along with mobile broadband but now I leave the country and I don’t need it anymore. Is it possible to cancel my mobile broadband and pay only for the phone for the rest time of finance contract?

Adding usage

I'm travelling abroad and have a spend cap so I can't use my phone whilst there, how do i change so i can use my phone abroad?

Stop phone

hello, my phone xxxxxxxxxxx has been suspended by the operator. I have a credit limit. Please your answer, why is it stopped and what should be done? Thank you! [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Being charged despite contract ending

I had a 24 month contract for my Apple Watch that was dated 26th Jan 2019 to 26th Jan 2021. 18 months later and I’m still being charged for it. I’ve spoken to multiple customer support workers who say they will cancel it, only to be charged for it ag...

Pshone stop

Good morning my pshone is stopped I have agreement tiil 5 August I cannot go to work I meet return my call and network

150 not working but informed dial 360 from EE sim

Hi has anyone not been able to call EE on 150 (for context I am a postpaid unlimited plan subscriber) but instead via text informed to call 360 to contact EE. Further to note, my bill is over £100 extra this month with only £4.48 showing in extra cha...

Cannot find my bills

I cannot find my bills anywhere. Nothing is listed. Wherever I go it just takes me back to the dashboard

Resolved! Account closed for no reason

My account was unexpectedly closed for NO reason. I have never missed payments.It's now too late to contact customer service!! **bleep**?????

Resolved! Promise to pay

Hi can I set a promise to pay without taking to an advisor, as the office is closed?

Backdated itemised bill if it was not a service being paid for at the time?

Can I be sent an itemisers bill from 18 months ago if itemised billing was not set up on my account?