Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

How can I pay

I am trying to pay my contract but it’s not letting me on my app

Resolved! Laptop

I don’t have any device with EE abut want to order a laptop how can I do this?

Why are you still charging me for 2 accounts when I only have 1

Billing

How do I update the name stated on my bill?

How can my I and my husband join a family plan

Good day, I and my husband would like to be on a family plan. How can I go about it ? And is there any benefit for it

Changing my direct debit

Hello, I’m needing to change my direct debit to a different card however I am having issues doing so, please could you help? thankyou

Cancelling upgrade contract

If I cancel my upgrade order as the delivery is taking too long, can I do this without being stuck in a contract with EE for two years? I have ordered an iphone 14 pro and was told within 14 days now its another 4 weeks so I would like to cancel that...

Returned new contract handset

I ordered a new contract online but the phone I didn't like so I've sent back as a return via Royal Mail Special DeliveryThe tracking hasn't updated and I don't think EE have received it backWhat is the process normally as I don't want to be paying f...

How can I find out if/what is my early termination fee?

How can I find out what my early termination fee would be?My contract is only up in August 2023, so I would assume that an ETF would be in place.I'm currently on a sim only deal however, my phone is near the end of it's life. I'm eligable to upgrade ...

Resolved! Hi

I would like to cancel one contact which phone number is xxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]