Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15452 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25631 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52537 Views
  • 55 replies
  • 13 Helpful

Returns pack

Hi I have ordered an upgrade.  I usually get a returns pack, however, I received a text telling me where to post the phone.  How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.  I have been on hold ...

Resolved! If I don't upgrade am I then in a rolling contract?

Hi,My EE 24 month contract is up at the end of this month, but I don't see a better deal right now and want to keep my smart benefit. If I don't do anything will this just move into a rolling contract (same price, same package)? And can I then cancel...

tori11 by Explorer
  • 615 Views
  • 4 replies
  • 3 Helpful

Discounts

I have switched from O2 to EE. I have been informed that I am already added to get NHS discount but it’s not reflecting on the current bill. Could you please let me know as soon as possible if you have added the discount on my bills. Many thanks 

Pranic by Investigator
  • 304 Views
  • 2 replies
  • 0 Helpful

Final bill

My contract ends on September 27th but my bill is on the 11th of each month. What happens? 

Moburt76 by Visitor
  • 379 Views
  • 3 replies
  • 0 Helpful

EE

Please u be patient I will pay full on tuesdau 27th sept... thanks 

Paul1717 by Investigator
  • 249 Views
  • 1 replies
  • 0 Helpful

Unable to downgrade from contract to sim only

So basically I google 'switch from contract from ee to sim only'I scroll down and find this  So I click the link and there is no option to downgrade, Somebody please help!! as I don't have the financial income to pay for a contract & it will ruin my ...

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Account

My old email address was xxxxxxxxxx@xxxxxxxxxx.xx.x my new email is xxxxxxxxxxxxxxx@gmail.com  please update my account  [Mod edit: Please do not post personal information on the public board. Thanks!]