Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Itemised bill

Hello, I was wondering if it's possible to request the itemised bill for the last 5 months. I can see the last 30 days but would like to check previous months too. Thank you Dariusz

Anytime upgrade

I had an iPhone 13 in red and swapped it for an iPhone 13 in black can I use this handset to do my upgrade anytime it’s the same phone and model just a different colour thank

Am I being charged for the cost of the phone?

I had a free upgrade deal on my account to not have to pay the early upgrade fee so decided to upgrade to the Pixel 7.On my confirmation email regarding the upgrade it states -Device description: Google Pixel 7 128GB BlackCost of device: £550.0Early ...

Need to add 2 more account on my app

Hi I need to add 2 my contracts on my ee appso I can see what being used it was my son that set it up but he lost the details the account is in my name and I need to know who using the most

I need a single bill with tariff + handset charge for company expense policy

My company lets me claim for mobile phone bill each month, however I need to be able to submit it as a single expense. I currently have a phone tariff bill and then a separate agreement for the purchase of an iPhone which was bought at the same time...

contract

So when I was with my ex he had my old iPhone 6s or something and we had a double contract when I got my new iPhone. I recently got a new phone and new contract but still have my old iPhone 6s on my EE profile? But I don’t even use the phone I don’t ...

Cancellation question

Hello,From tomorrow onwards I have the option of upgrading or cancelling my contract (45 days remaining).My question is, if I cancel, does that mean the contract ends at the end of those 45 days? Or does it end sooner?Many thanks

Resolved! Refund request

Morning,. I applied for a contract which was declined although EE debited my account with £130. Order number XKOxxxxxxxxx. Please release funds back to my account. [Mod edit: Please do not post order numbers on the public board. Thanks!]

Phone

I wanna get my phone put back on

Upgrade

Why do I get notifications saying I can upgrade but when I select a offer it says I’m not eligible??