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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59539 Views
  • 69 replies
  • 14 Helpful

Price rise.

We bought a fold 14 months ago. Can I assume the price rise just effects the sim element of the contract and not the purchase of the phone? I am probably incorrect so given the large increase will just pay it off? Would appreciate clarity

Paying for 3 phones I haven’t collected!

I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up!My mum is and has been the account holder on mine and my families phone co...

Upgrade

I am trying to upgrade my phone and it’s saying that I am not the account holder so I can’t sign into anything but I am the account holder

death

hi.my partner,xxxxx xxxxxx is died,she died xx/xx/xxxx. She had an account with EE. How do i get in touch with EE

butler234 by • Investigator
  • 1672 Views
  • 2 replies
  • 0 Helpful

Resolved! Moving abroad

Hiya,I am moving abroad to Portugal this week, but I have a phone &SIM plan since May 2022, it should end by May 2024, but once I won't be living here any longer, and my SIM doesn't work at all in Portugal, how can I just pay for my mobile phone and ...

Icarol by • Visitor
  • 7682 Views
  • 2 replies
  • 0 Helpful

Call

I'm trying to call regarding my bill but it's not letting me call 150?

Ozzy31 by • Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

Resolved! Reduction of sim only package

Hi EE Community,I have the EE sim only full data package including roaming abroad (in 70+ countries or whatever the quantity is now) I have travelled extensively even inn the pandemic and this has proved a useful package.I do not need the foreign use...

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