my phone has been stolen so I wish to put a stop on its usage

[James_B · Accepted solution]

Hi @anngregory,

Welcome to the EE Community.

I'm sorry to hear your phone has been stolen.

Please get in touch on 07953 966 250 to report it.

Thanks

James

[anngregory]

Now done, thank you.

Sent from Outlook for iOS<>

[Leanne_T]

Thanks for coming back and letting us know @anngregory 

Leanne 🙂

[kgmoreau]

Thanks, That is somewhat helpful. However would it not be better to provide an online form to report the loss/theft ?

Evidently it is harder to call if your phone is gone. And It is kind of rough to borrow someone's phone and wait the long queuing to report by phone.

This happened to me abroad 2 days ago. In the interim I still had my laptop and could have acted swiftly and order a SIM.

[Christopher_G]

Thanks for the feedback, @kgmoreau. I'll pass it on to our lost and stolen team. 

I've seen people in a similar situation use their laptop to call through VoIP services, such as Skype.

Chris