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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14992 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25290 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51447 Views
  • 55 replies
  • 13 Helpful

Upgrade

Why is my early upgrade date the same as the standard upgrade date I’m on sim only and would like to upgrade to a new iPhone 

Upgrades

I was due to upgrade my contract in Oct and it was letting me last week but had issues with delivery so it was reversed now its changed the upgrade dates on my account. It was due Oct 22 its now saying april 23 it was a 24 mnth contract which started...

ended contract

Hi,I have ended my contract and moved my number to another supplier.  However, I have still been charged for this month.  How do I get a refund, please? regards

Cancellation

I got transfered to EE by BT who said it was a totally better deal,  when confirmation arrived details were wrong and terms were unacceptable, I have tried to cancel by phone numerous times and at different times up to 50 minutes, completed cancel fo...

TSOne by • Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Bill

Hii my recent bill is 170 pounds can you explain why it is 

Hemanth9 by • Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Viewing my bill

I can't find where and what my bill is how can I view this ,as I'd like to check it before I pay it ,or are we to believe that it's right and ee never make mistakes.it was never this awkward before to check and pay ,think this needs looking into ee

No available plans

Hi, I am trying to complete my early upgrade which I am eligible for. I am happy to pay the fee however when I click any phone it says no plans available. If I log out the plan I want is there and phone, it was available a few days prior. It seems a ...

Niaomix by • Explorer
  • 360 Views
  • 1 replies
  • 0 Helpful

Old phone

My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money 

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