Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Complaint

Why am i getting to be overcharged this month?

Upgrade

I upgrade my phone and needed to send a phone back I posted it out before I got the delivery bag to send it back as I was worried I had gone over my 14days, I got an email just after I sent it to say they was sending me a returns bag, now am worried ...

My bill

How much is my July statement

Late payment fee

Why was I charged a late payment fee the day my bill was generated.

Itemized text messages not showing

My calls are showing but not my text

Resolved! Credit on bill

I’ve changed over to a SIM only contract and my bill is showing as -£12 this month - does this just get credited to my next month bill or is it paid back to my account?

New phone contract

Hi, I have took out a new phone contract and have been sent the wrong colour phone. I want to send the phone back cancle my contract as I have been messed around by EE and am tried of the poor procedures.

Try to upgrade

I iam trying to upgrade my phone for a iPhone 11 found one for £33 mth but can seam to do it

Contract end date not showing

Contract end date not showing as I had unpaid bills, I have now paid and am up to date. However I cannot see the contract end date and all I can see is I am not eligible for an upgrade at this time.does anyone know how I can see how long I have left?...

Still waiting on refund

I have called EE 3 times an hour each call. Am still waiting on a £20 refund for an upgrade that got cancelled