Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

nhs staff mobile phone

Can you assist me to get an I phone in monthly payments

Changed bank details

Hi can anyone tell me how change my direct debit details please

ee bill

ALL I WANT ISMY LATEST ee bill pleaseA.L. Carter

Bill

I’ve just paid my bill and it’s been almost 2 hours now and my phone is still blocked does anyone know why this is?

Furious at EE

I have been with EE for over a year now and my bill was suddenly increased by £4 for no reason. I called up and after being put through to lots of different advisors from different depts I was eventually was given the money back once someone seen wha...

Charge

Hiya, I was charged £50 for my first payment which I don’t understand why as when I ordered my sim only deal there was nothing said about £50 and I wanted this refunded to me. My monthly sim only deal is £16 and some pence but I was taken back by the...

Change to Pay as You Go from abroad?

Hello,I recently moved to Japan and was hoping to change my contract to PAYG. My contract timed out last year, but I'm still paying for it, so there isn't any outstanding charges that I know of, but I obviously can't go into store, and due to costs a...

Early upgrade

Hi, looking to upgrade phone but don't want to change my add one as happy with the price I pay (currently includes BT sport with large screen) can I actually upgrade phone without selecting a new benefit?

When do I have to pay my first bill?

Hi, I only started my contract with EE on Friday 12/08 (iPhone 12, 40GB) and as it is my first time having a phone on contract, I’m a little confused about the payments. On the My EE app, it says my bill is ready and that they will take it by Direct ...

Resolved! BT offers cheaper EE deals than EE's actual deals to loyal customers

I recently bought my own phone and "upgraded" to a SIM only deal with EE. The cheapest useful tariff available was £20 for 160Gb data. I use on average about 15Gb of data, but there was nothing between an utterly useless 250Mb for £13 and the deal I...