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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14983 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25284 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 51430 Views
  • 55 replies
  • 13 Helpful

Resolved! Overpaid bill

I have overpaid my bill i tried to pay it on app and it said there was a problem so i paid on the automated line and when i checked my balance and i paid £69 to much pls look and credit my bank pls i really need the money it was part of a budget for ...

Katfoub by • Visitor
  • 659 Views
  • 1 replies
  • 3 Helpful

Billing

I have paid £25 of my bill which is £59 and the full £59 is pending to go out my bank tomorrow which I can’t afford I can pay the rest in the 3rd what shall I do? 

Resolved! Standard Upgrade

When I upgrade my phone using standard upgrade will it start a new plan or can I keep the new phone for free as long as I pay the old one off?

Safi129 by • Visitor
  • 354 Views
  • 1 replies
  • 1 Helpful

Bill

Hi I have been cut off but just started a new job so wondered if I could get connected till my pay date has need phone for work thanks 

First payment

Hi,I signed contract for broadband 5g unlimited £50. I paid in shop £50 cash bcz card was declined. After few days I received letter with my First payment to be taken within few days. My question: Why I paid double? 

Old contact hasn’t cancelled

my contract has recently ended so I’ve bought a new sim with Voxi as my phone still works great, I got a PAC code and my number has transferred today however when I log onto EE there’s no indication that my contract is ending, it still has my mobile ...

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