Contracts & Billing

disgusted with EE dishonesty and poor service

I would like to warn everyone that under no circumstances should they use the EE shop at Bluewater shopping centre. The staff there are dishonest, lazy, and condescending. My phone is still under warranty and has developed a known fault but the staff...

Moved to another country, cancelled the contract number is not working at all.

Hello, I need to have an advise, as I have moved to another country and cancelled my contract but I did not expect that the number won't work at all as I need to receive few messages on my log in. Is there any way I can top up online for tine being?

We sent me 2 phones by mistake and doesn't want them back, what should I do?

Hi all, long story short, two weeks ago I have pre-ordered s23 ultra from EE(delivery 17th od Feb), my wife did same thing but with normal S23.However last Friday after we did math we have changed our minds and choosed to buy them directly from Samsu...

Upgrade to sim only

last Monday . 6th February, I chose to upgrade early to a sim only deal. I got an email confirming my order but it never said when it would be activated. My online account is still asking me if I want to upgrade early and is showing my old contract d...

EE upgrade/add on problem

Not pleased with EE one bit switched over to there pay monthly sim only deal and at the time was told by the lady who signed me up that I would be due an upgrade/add on in 6 months as long as all my payments were made on time in full. I’m now receivi...

Boku

What are these messages I keep getting from boku saying I've spent X amount, what is boku, who are they, what is it please? I know what I've brought with my contract number, and don't recall seeing anything from or to do with boku. Many thanks.Tommy8...

Hi, I should be on a sim only deal, how do I change

Extra charges

Hi, my son has a mobile on my plan and has several extra charges at £10 each. These took place one after the other early hours in the morning and he doesn't know what they are. How do we remove these charges and stop this from happening again.

Upgrade

I am due an upgrade but all your online offers are too expensive. I have gone on to comparison sites and can get an iPhone 13 for a lot less every month. What else can you offer me?