Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Increase my spend cap

I am abroad and would like to increase my spend cap

Join with ee

Please want join ee as my friend referel me want to know phone contracts and sim

About bill

Iv been charged late payment I’m not paying this as I wasn’t paid to pay my bill

Retured phone

Hi I upgraded 2 weeks ago. I sent my old phone back on 17th Oct, its now 24th Oct and i keep getting texts saying EE haven't received it yet.. what can I do

List of call made by my phone

Hi want to see list of calls made by phone in June and July out going and in coming

Cancel a contract

How do I cancel a contract what is no longer been used

Customer support

2 hours ago i called up regarding me buying a contracted phone. Was being helped by someone and after asking a few questions he ssid he would be back to answer more questions so i was put on hold. This was over 1hr and 20 mins and im still waiting. I...

Re: Viewing my bill

I can’t download my bill to print it out, it just won’t let me

Is the mobile still in warranty if the contract has not expired

Hello, I got my Samsung galaxy A71 in December 2020, the contact will end in December this year. But 3 days ago It stopped turning on for no reason, at the start the screen kept going from the Samsung logo to black screen and back to Samsung logo and...

Account holder

hi I have noticed on my EE that it says I am not the account holder when I am the account holder. I do not understand why it states this. If you could look at my account y and get back to me please.