Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

charges

I changes my plan 2 days after ives paid my bill , they have now decided to charge me 2 months saying they work in advance. , well if I changed it 2 days after I paid my bill then it should be 1 month and 2 days not 2 months , been with these 8 years...

Phone bill

Hi I've payed my bill nut phone still suspended what do i do please

Contract

I am paying for 2 contracts but I’ve sold one of my phones how do I cancel that contract

£490 bill from my sons phone I have a block on!!!!

EE continually allowed my child to purchase £6.90 add-on, sometimes 12 times in 1 day; how can this happen??? I set up a block to prevent any additional charges. Told I have to pay the full bill HELP!

Finish contract

Hi i want to finish my contract how to do it ?

Call logs

Hi I need my call logs for the last 3 months

Resolved! No subject needed

Been with EE for almost 10 years, and upgraded my phone in the past 2 weeks, I was promised several times on the phone that'd I'd have the 3 smart benefits/add-ons included in my plan(roaming, xbox pass, BT sports).Once I received the phone and set i...

Call log for September 22nd 2022

Afternoon, I would like to access my call log for September 22nd 2022, can someone explain how I can access this or if it can be sent to me?thanks mercy

Change plan

Hi I want to change my plan.what should I do to change plan?