Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Monthly bill

Hi, I spoke to someone at EE on 13/08/22 and my new monthly bill was agreed at £6 yet you have been charging me £8. Can you explain why please

Resolved! About contracts and billing

hi,actually one of my friend added his Apple Watch in my account and he is not sending money to pay bill to his watch ,so I want to remove his apple product from my account.can you please help me as soon as possible.I have already paid my sim bill bu...

Billing

I have tried paying my bill online, was all going fine till I had to wait for the transaction to go through. It came up with an error message saying the session has expired. The money has gone out of my bank account but still says that I haven't paid...

Everything on bill is 9.3% higher

Hello, can someone please explain what the following means? I don't have an issue as such, and this isn't a recent change, I'm just trying to understand how £22 becomes £24.04. That's not VAT, which would be 20%, so what is it? Why are there multiple...

Bill

Hi i have outstanding bill and I will paid as soon as possible but now I don’t have money to cover it. When I get money then straight I pay my bill and I think that will be around 10 days

Added a new line by mistake

Hi, A couple weeks ago I mistakenly added a new line to my account. I phoned EE and the chap cancelled what I order and said everything was sorted. Yesterday I woke up to my phone being locked and a message saying 'sim 2 not provisioned'Any advice? I...

Last payment hasn’t come out

Hi, I left the UK and have went to Australia so cancelled my EE contract and so they said the payment would come out on the 10th of February and the only thing that has come out is a small amount. What has happened as I can’t call UK numbers?

Over charging

EE when signing my contract gave me a discount as I am a NHS employee. Now the bills are arriving they gave taken away the discount. Is anyone else having this happen to them. How can we advertise this wider?

Merge accounts

I recently opened a new account, thinking that I would be able to close the old one whilst retaining the old number with the new account. This has proved to be very difficult - in fact, impossible. Is there any way of transferring old numbers to new ...

Resolved! Sim upgrade

Hi , I'm out off contract, can i upgrade to a sim only deal n keep my old number ????