Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Account

bill and extra charges

hey I want to know my extra charges and about the 30pound already paid amount date of 13/10/2022 midnight

Cannot access upgrade options

I am trying to change my Sim only plan but when I select the upgrade link it loads a new browser tab with the comment "Sorry, We coudn't find that page!"This happens on the mobile app and through the website so is very frustrating Any ideas?

EE watch contract scam

So, I connected my watch to my contract (which has unlimited minutes, texts and 100gb of data). I screenshot all the pages to be sure, it did not mention price at all, so I assumed free, as I already have a contract.This is dishonest from EE, as I no...

Resolved! Phone

Am I due a upgrade

Contract

I want to change my account to buisness

Hi I want to change my current account to a buisness one

Upgrade

Hi, can you tell me if my upgrade is due pls?

Ending contract

My contract ends in December. If I cancel now, will I be charged?

Resolved! My Bill

Good Afternoon,I accidentally had not enough money and my payment of 22.12 didn’t come out on 4 October. I made a credit card payment on 5th October for 22.12 but I noticed on 12 October that you DD 22.12 again so I have paid twice. Can this be refun...