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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14564 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25046 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50363 Views
  • 55 replies
  • 13 Helpful

Part Charges on Bill after termination

So I've cancelled my contract 12 months early. I'm fully aware I'm going to have charged, but I want to make sure the charges are part of the process since 150 team as failed me before never updating another contract to payg. Downloading the bill doe...

S20 FE 5G

Is the S20 FE 5G eligable for the upgrade trade in offer. The list only mentions S20 5G Thanks

rayz4 by • Investigator
  • 381 Views
  • 6 replies
  • 0 Helpful

20% perk upgrade

Would anyone be able to help. I am trying to upgrade my phone on the EE app to upgrade to the new iPhone 14 pro. I have generated a new perk code to get the 20% discount however each time I add the code into the discounts box it’s comes up with a mes...

To

Today my bill is due and it always appears early morning on the 9th of every month. It's still not showing on my account and when I text Bill to 150, it only shows me August s. I find this platform very hard to use hence grammatical errors. 

Patt1 by • Skilled Contributor
  • 576 Views
  • 12 replies
  • 10 Helpful

Bill

Hello I was wondering If I could do something about paying my bill this month, as I am struggling to pay as I’ve started a new job and I don’t get paid until the 15th of October 

my plan

i would like to know if i have upgraded my monthly plan or not  

Dylan58 by • Visitor
  • 269 Views
  • 1 replies
  • 0 Helpful

Suddenly can’t upgrade

Had an iPhone 11 for some years and out of contract…. Recently purchased an iPhone 13 direct from Apple as my old iPhone was getting tired… I’m looking at upgrading through EE I’m now told I can’t upgrade 路‍ What’s the problem? I see the iPhone 14 i...

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